This role is based out of Nashville Tennessee at BNA12 and is not a virtual role. This position will require you to be in office full time as of January 1st 2025.
This position requires site visits as needed
The Amazon Central Operations team is seeking Flow Leads with a proven track record of driving results to join the growing team supporting Site and Flow Operators in achieving robust operational outcomes within our fulfillment centers. Flow Leads hold various roles within Central Flow. All roles include curating flow plans for assigned sites across North America. Central Flow Flow Leads will be responsible for partnering with operators within various processes to optimize network fulfillment workflow. We prioritize agility, adaptability, and purposefulness. Our teams unite, get hands-on, and refuse to settle for mediocrity. Our ultimate goal? To be the most customer-centric company in the world.
Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
OB Sortable Lead:
The Outbound Sortable (OB) Flow Lead is responsible for managing outbound operations, volume and workflow throughout multiple AR Sortable (ARS) and Traditional Sortable (TSSL) Fulfillment Centers (FCs). This includes managing the workflow of outbound orders across multiple process and managing customer experience while minimizing fulfillment cost across multiple FCs. This role is responsible for communication of workflow status with Operations Managers and Area Managers and any escalation of any Customer Experience Risks, SLA failure risks or deviation from Standard Work to the Senior Manager(s) and General Manager(s). The OB Sortable lead is an advisor to the operations team based on their holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations.
Key job responsibilities
• Ensure procedures are followed for flow management and daily execution.
• Partner with site management teams to establish and maintain quality control standards.
• Maintain performance goals and targets to ensure accuracy and quality for customers.
• Shifts will require willingness to work nights, weekends, and holidays
• Work overtime as required based on business need.
• Utilize existing tools, reporting, or data sources to deep dive problems and provide resolution or corrective action as needed.
