Want to be a program leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Accountability team!
Safety signals are essential to our vision of making Amazon’s Last Mile delivery organization the world’s safest. These signals capture things like risks on the road, driving patterns, and other information that help delivery drivers complete their deliveries safely. As the leader of Signal Coverage, you will ensure Amazon’s Last Mile safety signals are launched across the right vehicle types, hardware/sensor types, programs, and geographies.
In this role, you will own end-to-end programs that enhance safety for delivery associates and the communities they serve by leading the expansion of safety signal coverage. You will build and manage a comprehensive coverage plan, design and launch programs that drive DSP adoption of in-vehicle safety devices, and coordinate with partner teams to successfully deploy signals across new vehicle types, programs, and geographies. You’ll ensure signal-level parity across hardware platforms, develop scalable plug-and-play offerings for global expansion, and dive deep into data and defects to identify root causes and drive resolution. Success requires solving complex technical problems with simple, scalable solutions while influencing roadmaps, aligning stakeholders, and executing cross-functionally.
Key job responsibilities
- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.
- Work with user experience and technical teams to build new programs and lead continuous improvement initiatives.
- Create and deliver a long term roadmap in partnership with multiple teams.
- Establish and deliver important new initiatives with broad impact to improve DSP on-road safety.
- Create new metrics to measure program performance and define success.
- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.
- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.
A day in the life
In this role, the Sr. Program Manager will lead program development and expansion to improve safety of delivery associates. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.
About the team
We're a close-knit team that is responsible for designing and maintaining mechanisms with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to complex problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.
