With the rise of Generative AI and LLMs, customer expectations for deeply personalized experiences have increased. To meet this challenge, we're seeking a Senior Technical Program Manager to spearhead our mission to deliver rich personalized experiences across Amazon subsidiary websites and email. In this role, you will lead the program management of implementation, experimentation, and deployment of the next generation of Recommendation and Personalization technologies across Amazon's websites and enterprise businesses including Amazon, IMDb, Zappos, ShopBop, AbeBooks, etc. We focus on recommending the right product to the customer at the right time using the latest machine learning techniques and leveraging the latest advancements in AI.
Key job responsibilities
1. Collaborate with cross-functional teams across Amazon's subsidiaries and enterprise business units to ensure seamless integration and experimentation with personalization features.
2. Drive the implementation of advanced AI techniques to uncover latent signals from a large corpus of customer data, accurately predicting preferences and future customer intent.
3. Establish metrics and KPIs to measure the impact of the personalization services on customer experience and business outcomes.
4. Stay abreast of the latest developments in AI, ML, and data analytics, incorporating these technologies into the services.
5. Collaborate with product managers and business leaders across subsidiary spaces to align the services' roadmap, supported by crisp documents and leadership-ready communications.
