The NA Amazon Books Supply Chain and Operations team is looking for a customer-focused, driven, and analytical Instock manager. In this position, you'll have the opportunity to engage with projects that encompass every facet of the supply chain. This position is responsible for the development and execution of In-Stock strategies for Books Canada aimed at enhancing vendor operational performance. This role drives long-term strategies for the Canadian marketplace while overseeing multiple projects, including the North American Fulfillment Network (NAFN) strategy, Carton Quantity Ordering, the Heritage Law Project, the Direct Fulfillment roadmap, as well as, emerging new projects based on the business needs.
This role provides the opportunity to work with global teams and ability to influence cross-marketplace initiatives. The InStock Manager, Canada Operational Initiatives will own the definition of a roadmap that aims to drive supply chain efficiencies through the lens of delighting our customers by optimizing books availability and reduce defects to improve customer experience while reducing cost-to serve. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment, while driving high standards and earning trust.
Areas of projects ownership in Canada:
• Buying and Forecasting.
• Inventory Availability metrics (Fast Track Instock, SoROOS) and publisher’s order confirmation rate (ACR).
• Inventory Productivity - Overstock management, optimal inventory health, disposition/removals methods.
• Promise, Chargebacks, and Efficient Receive.
Key job responsibilities
• Defined independently and in collaboration with the team key operational initiatives.
• Build technical expertise in supply chain optimization systems.
• Work, liaise, and influence internal, external, and partner stakeholders.
• Leverage data to make recommendations and decisions in order to improve operational metrics.
About the team
The NA Amazon Books Supply Chain and operations team is part of the WW Books business organization. This team is responsible for US and Canada InStock Management and Services, Bulk Books Operations, and central Supply Chain and Product Management teams focus on Vendor Operational Excellence, Buying, Forecasting, Inventory Availability, Inventory Productivity, Inbound Optimization, Chargebacks, Promise, and Post Delivery Experience. Our mission is to “Delight readers, publishers, and authors by optimizing books availability and reducing defects to improve customer experience while reducing cost-to-serve.
