The Supply Chain Strategy Team supports North America Customer Fulfillment and is responsible for managing the workflow of customer orders across multiple shipping processes. We focus on managing customer experience while minimizing fulfillment cost. The primary goal of the team is to execute efficient and effective workflow management through partnership with site leaders. Additionally, the Strategy supports innovation in fulfillment to drive the business forward and is a conduit to channel best practices across the network for real-time process improvement, supporting network wide initiatives at the speed the business requires. The team moves at a fast pace and embraces the Amazon culture of work hard, have fun, make history!
Key job responsibilities
- Work with labor planning stakeholders (PPT, Hamilton, ACES and AFT) to build the foundation and develop strategic plans for centralization and automation of labor planning processes in NACF
- Provide operational insight to the Amazon Fulfillment Technology (AFT) and Business Intelligence teams and work with them to develop advanced tools and intuitive automated mechanisms
- Own strategic utilization of the automation of staffing and current manual toolsets
- Communicate with Fulfillment Center Leaders and Regional Directors to determine network-wide initiatives
- Deliver scalable models and action plans for senior managers and directors
- Use data and bias for action to work through ambiguity and deliver results
- Coach, motivate, and engage team of hourly team members while responsible for their performance
- Manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done
About the team
The Strategy team strives to solve the most pressing problems within Amazon’s supply chain, delivering programmatic solutions and sustainable processes. We are a centralized team, dedicated to the supporting the business via capacity planning, labor strategy, and organizational development. It is our mission to develop strong programs with continuous improvement, that deliver meaningful results to the business.
