The Verification, Risk Management and Operations (VRMO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace
Amazon is seeking a Workforce Manager to join our team reporting to the Workforce Manager where you will be responsible for delivery of Service level and staffing across global marketplaces overseeing a team of Real-Time Analysts and Workforce Specialists. You will be working in a fast paced environment where each day will bring new challenges and opportunities. This is a high impact role where you will implement workforce methodologies, process mapping making data driven decisions to meet the business goal’s / KPI’s. The successful candidate will work closely with multiple stakeholders with Business Team’s, Site Operations, Training, Analytics and leadership.
Key job responsibilities
Work closely with Tech, Product and Engineering teams to define the roadmap and projections for volumes with the objective to meet Service levels
Engage directly with Sr Leadership in program reviews and long term strategic planning and drive decision making
Clearly communicate dependencies and partner with team’s on changes or deviations to plan for any tools and technology projects that impact production
Coordinate with Operations, Capacity Planning, Forecasting and Finance teams to analyze historical data and forecast demand.
Establish and continually improve the consistency, predictability and efficiency of the project delivery by providing leadership guidance and sharing best practices.
Manage multiple projects requiring frequent communication, organization/time management and problem solving skills.
Demonstrate discretion and independence in coordination of project scoping and selection to align with business objectives.
Communicate across all levels on project and program progress.
