The Amazon North America Stores Creative (NASC) Ops team is responsible for delivering bold, performance-driven creative that elevate standards by leveraging innovation, operational excellence, and technology to our customers. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and exceeding our marketing goals.
We are seeking an experienced, detail oriented and proactive Creative Project Manager to support the creation of content within NASC. This role is instrumental in delivering engaging experiences for our customers, and delivering bar-raising creative in conjunction with our creative and marketing partners. You will be responsible for working cross-functionally, managing project timelines, ensuring deadlines are hit and proposing trade-offs if/when scope increases. You will lead internal and agency-produced work, acting as the key project driver with internal stakeholders and highly proficient in presenting to leadership. This candidate should possess an Earns Trust mentality, with a proven track record of establishing partnerships with cross-functional teams in order to move projects forward . Lastly, this candidate should continuously look around corners to avoid project roadblocks and proactively invent and simplify processes within their work stream.
The perfect candidate thrives in a fast-paced environment of continuous planning and innovation, always pursuing excellence. They lead with confidence, fostering open communication while maintaining respect for differing viewpoints. The ideal candidate will lead through ambiguity, guiding project stakeholders to the next decision. They will be an expert communicator, adept at engaging all levels of contributors and working with different creative personalities and creative outputs.
Key job responsibilities
* Manage multiple parallel projects working with designers, writers, developers, business leaders, marketing, other key partners (PM) and external vendors.
* Manage end-to-end process and mechanisms for content creation including defining prioritization criteria, schedules, stages and gates, defining scope and stakeholders’ role and responsibilities.
* Ensure all deliverables are meeting business partner expectations, including adherence to established timelines, budgets and style guides.
* Uphold standards and best practices methods.
* Ensure the creative team focuses on priority projects, knows the project vision, objectives and requirements.
* Collect and synthesize input from stakeholders and share out to the creative team.
* Communicate to the creative team project status, flagging and troubleshooting potential issues while making trade-offs between time, quality and/or resources.
* Create, maintain and disseminate project information to stakeholders and senior management.
* Remove roadblocks, disambiguate situations that impede designers and other stakeholders
* Develop and/or support initiatives to optimize cross team mechanisms, procedures, and best practices.
* On-board and manage external vendor resources.
