Amazon is seeking a highly intelligent, high-judgment and self-motivated communications professional to join our WW Operations Internal Communications team (OIC). This individual will play a critical role in identifying and rapidly responding internally to emerging topics and issues across the North America Operations businesses (fulfillment centers, sortation centers, delivery stations, air hubs, and more). The candidate will have dealt with complex, high-profile, and fast-moving situations and should be comfortable with rapid response to a wide range of topics, including handling issues management.
The successful candidate should possess excellent communications skills, exceptional initiative, talent for collaboration, external and internal communications experience, and the capacity to assess situations quickly and respond appropriately. The individual in this role needs to love and have deep experience in reactive communications, developing proactive strategic communications, and thrive on unwinding fast-moving and complex topics.
Key job responsibilities
• Monitor, assess, escalate, prioritize, and resolve a variety of situations occurring simultaneously with excellent judgment
• Earn trust and work closely with business leaders to drive alignment on a wide range of topics, often under tight deadlines
• Ability to work across multiple stakeholders and regions to quickly gather details and develop the needed communications
• Develop creative, effective approaches and messaging to difficult and time-sensitive communications challenges
• Support issues rapid response through the team’s on-call rotation
• Look around corners to spot emerging topics and invent and test proactive and preventive strategic communication plans and scalable standard work that drives business impact
• Create and maintain toolkits, playbooks, processes, and messaging databases for global internal communication partners
• Pay unrelenting attention to details
