Job Description
The Rad Tech Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Provides support to the clinical department. Assists with exam flow: stocks rooms, turns over rooms between patients, rooms patient, assists with patient transfer / lifts as necessary, supports safe patient care environment. Assists with paperwork as assigned. Responds professionally when interacting with patients, public and department/hospital staff. Maintains a professional appearance and attitude. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
- HOURS ARE: 11PM-3:00AM, NIGHTS
RESPONSIBILITIES
- Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
- Uses organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
- Assists with patient flow: rooming patients, providing patient support and safe environment
- Assists with room flow: room turnover, inventory stocking, patient lift assistance
- Assists with paperwork as assigned.
- Helps maintain the equipment and assists in cleaning the department, except for those duties pertaining directly to the Environmental Services personnel.
- Contributes to a team effort and understands the importance of good patient relations.
- Provides care appropriate to condition and age of the patient, including: pediatric, geriatric and general population.
- Practices good telephone etiquette when communicating information regarding work related situations, handles all telephone calls in a professional manner, and answers all questions or obtains answers to all patient inquiries.
- Communicates with all care providers to coordinate care and support seamless service
Qualifications
Required:
- High School Diploma or equivalent
- BLS within 30 days of hire
- Skilled in the proper handling of patients. Must be courteous and attentive to all patients
- Computer literacy is essential. Ability to read and communicate effectively in English.
- Physical Demands Requirement:
- Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds
Preferred:
- Additional language preferred.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
