Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Within SPS, Global Process Management (GPM) strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. GPM focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency.
ABOUT THE ROLE:
Global Process Owners (GPO) serves as the primary interface between Amazon's Seller Compliance and Risk lines of business and Amazon's Selling Partners. In this role, you will build collaborative relationships with these partners, working closely with them to identify and resolve issues while implementing quality improvements. You will handle a wide range of problem-solving situations—from strategic planning to real-time crisis management—requiring extensive data collection and analysis. This position involves regular interaction with senior management to discuss status updates and risk assessments. As a key contributor to Global Process Management initiatives, you will help deliver best in class Selling Partner experiences as Amazon launches new initiatives, implements changes, enhances tools, adds features, and updates policies and programs.
Key job responsibilities
The ideal candidate for this role will be able to:
* Deep dive repeat issues for individual selling partners and provide coaching and recommendations for improved success on the platform.
* Identify and communicate any potential risks and obstacles with current Store processes, initiatives, and system issues affecting Selling Partners, providing recommendations for corrective action to business stakeholders.
* Interact with stakeholders and dynamically lead business and product teams to define and deliver solutions to establish standard processes and quality experiences.
* Create, maintain and disseminate project information to stakeholders and leaders.
* Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.
