As a Senior Account Manager within Amazon Web Services (AWS), you will have the opportunity to help drive the adoption and growth of emerging cloud-based technologies. More importantly, you'll help healthcare customers transform their service delivery models and significantly improve the patient, provider and researcher experience. Your responsibilities will include developing and managing a growing, complex customer base for our healthcare accounts. You will deepen business and technical relationships and launch new customer services by helping to define, identify and pursue key opportunities. This includes determining the most effective go-to-market strategies and collaborating with AWS Solution Architects, Partners, Legal, Marketing, Product, Capture/Contracts and Executive leadership.
You will establish deep business and technical relationships through your knowledge of the customer’s goals and environment. You will have day-to-day interactions with customers and our eco-system of partners (SI’s and ISV’s) that support these customers. The ideal candidate will possess both a sales and technical background that enables them to drive an engagement at the CXO level, with line of business leaders, as well as with software developers and IT architects. You should also have a demonstrated ability to think strategically about healthcare priorities and technical challenges, and to convey compelling technical solutions to them.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Key job responsibilities
In this role, you will:
· Drive revenue growth and market share for your customer and AWS.
· Develop and manage key stakeholder relationships, including senior executives and industry partners.
· Serve as a key member of the AWS account team, helping to advance our customers' strategy in healthcare
· Articulate and implement strategic territory and account plans aligned to AWS's strategic direction.
· Maintain an accurate and robust sales pipeline and forecast new business opportunities.
· Understand the technical considerations, certifications, and customer procurement processes.
· Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.
· Work closely with customers to ensure that they understand relevant cloud use cases, are successful using AWS services, and are able to build the technical resources required to fully embrace cloud services.
· Understand the business and technical requirements of your customers, and work closely with their IT development team(s) to guide the direction of our product offerings for developers.
· Collaborate with AWS’s Legal & Contracting teams to manage complex contract negotiations.
· Accelerate customer adoption and ensure customer satisfaction.
· Expect moderate travel
A day in the life
Engaging with key business and IT stakeholders to support strategic initiatives that will deliver value to our partners and their respective customers. Driving innovative solutions through collaboration with your designated partner(s) for the benefit of their customers/users. Effectively balancing technical engagement with commercial focus to drive long-term success for our partners. Driving a global go-to-market strategy with commercial teams by effectively leveraging co-marketing and co-selling motions.
About the team
The HealthTech team is engaged with strategic ISVs and innovative provider organizations to support healthcare delivery and solution development & deployment. The account teams work closely with various organizations (e.g. - WWSO, APO, BDs, et al) to develop product roadmaps, build solutions and execute jointly developed go-to-market strategies.
