Our mission for Search Assistance is to help customers express their intents and navigate them to the right Amazon destinations worldwide (WW). We own three customer-facing features on all devices types WW: Autocomplete, Spelling Correction, and Related Searches. When customers place their cursor on the search bar before typing, we help them pick up from where they left off by showing their recent searches and inspire them by displaying trending searches in Autocomplete. As they start typing, we help them by completing their queries to reduce search efforts and enhance their conversational experience. We also enable direct navigation to other relevant Amazon destinations such as Health Services, Brand Stores, and Influencer pages. We detect and correct misspelled prefixes and queries submitted by customers, offer spelling correction suggestions or providing auto-correction. When customers scroll to the bottom of the search page, we present Related Searches to help them easily reformulate their current queries. Overall, We aspire to understand customers’ intents and help them in (re)formulating those intents to reduce their search and exploration efforts.
Key job responsibilities
In this role, you will build systems that can disambiguate customer intent using real-time customer engagements, while ensuring the underlying algorithms are interpretable and their decisions are explainable to non-technical audiences. You will also build systems that will help customers express their intent and navigate them to the right Amazon destination.
On a day-to-day basis, you will:
- Design, develop, and evaluate highly innovative, scalable models and algorithms.
- Design and execute experiments to determine the impact of your models and algorithms
- Work with product and software engineering teams to manage the integration of successful models and algorithms in complex, real-time production systems at very large scale
- Share knowledge and research outcomes via internal and external conferences and journal publications
- Project manage cross-functional Machine Learning initiatives
About the team
At Amazon Search, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world's leading internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California.
