We are seeking a highly motivated and experienced Technical Program Manager (TPM) for the Global Safety & Support PMO to drive complex, cross-functional technical programs focused on ensuring operational excellence for our customers. This role requires strong program management expertise, technical depth, and the ability to influence across a broad range of teams and stakeholders.
As a TPM in this space, you will be responsible for planning and executing large-scale, critical programs that impact global safety and support initiatives, risk detection and quantification frameworks, and customer support experiences. These programs will touch multiple teams, including Core Engineering, Product, RME, and Operations. Given the highly visible nature of this work, you will regularly interface with senior leadership and executive stakeholders, ensuring that strategic objectives are met while maintaining the highest standards.
Key job responsibilities
Lead Cross-Functional Programs: Drive the planning, execution, and delivery of high-impact technical programs related to the support space.
Strategic Roadmap Execution: Work closely with product and engineering leaders to define technical requirements for our support solutions.
Technical Coordination & Problem Solving: Collaborate cross-functionally to design scalable solutions, mitigate risks, and deliver results.
Stakeholder Engagement: Act as the primary point of contact for multiple stakeholders, ensuring alignment on program objectives and execution.
Data-Driven Decision Making: Leverage data insights and analytics to measure the effectiveness of GSS initiatives, identify areas for improvement, and drive continuous optimization.
Risk Management & Compliance: Anticipate risks, develop mitigation strategies.
Executive Reporting & Communication: Provide regular updates to senior leadership, distilling complex technical issues into clear, actionable insights and recommendations.
Process Optimization: Continuously improve program management frameworks, tooling, and best practices to enhance execution efficiency and cross-team collaboration.
