Amazon Connect is a comprehensive customer experience solution that has differentiated itself through enterprise-grade availability, scalability, native AI, and competitive pricing. While the solution launched in 2017, it has seen rapid adoption due to its superior customer service at lower costs. Connect has been recognized as an industry leader from Forrester and Gartner. Amazon Connect has continually raised the bar for its AI integrations and is trusted by internal and external customers for their daily operations.
Amazon is seeking a Finance Manager to support a critical pillar of Amazon Connect in Core Communication services (voice, telephony services, chat, emails, etc). The leader in this role will partner with the service GM to provide data driven analysis, strategic decision support, financial planning, and cost controllership.
Key job responsibilities
erve as the CFO of Customer Data and Insight Services, providing strategic and financial direction and partnering with senior leadership.
• Manage all short and long-term financial objectives, supporting the leadership team with key financial information and operational analytics, and driving a culture of accountability in managing the business.
• Drive the business to develop challenging goals, business strategy, and financial plans, working with the Customer Data Insight Org's leadership team to deliver against these plans.
• Lead the planning and analysis for the business including monthly, quarterly, and ad hoc reviews.
• Perform ad-hoc analysis as needed and present findings to senior management.
A day in the life
Working closely with business and GTM partners to monitor business growth; evaluating the financial impacts of new sales plays and feature launches, and other strategic decisions
-Leading the preparation and presentation of WBR /MFR call-outs and customer insights with Service GM
-Monitoring business performance on both top-line and bottom-line metrics, drafting MFR and leading financial reviews with the service's leadership team
About the team
We are at a transformational moment where Artificial Intelligence (AI) will transform how people work and where they spend their time. We are excited about the future of agentic applications, and we are focused on building business applications that leverage Amazon’s operational expertise to deliver solutions that businesses will love and trust for their day-to-day success. A flagship solution is Amazon Connect. Connect Finance is a team of dedicated professionals who are striving to be the best finance team to support a high-growth, Gen-AI investment area of AWS. Come work with us if you are a self-starter and you are interested in building 0-to-1.
