Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Our team owns the network services capabilities that unlock customer value across all Kuiper segments (Government, Consumer, Enterprise). This includes services like public internet access, private cloud connectivity, on-premises customer links, and layer 2 transit. The team partners closely with Kuiper's business units to identify high-value connectivity needs and develop innovative network services to meet customer needs.
We’re looking for a Product Manager to define and own Kuiper’s Network Performance Management (NPM) product. Customers across Kuiper’s consumer, commercial, and government segments will benefit from tools that help them understand the health of the Kuiper network, how it integrates with their existing networking tools, and how the Kuiper experience can be optimized based on the content and workloads used by a customer.
As the single threaded owner for Kuiper’s NPM space, you will work with customers to deeply understand customer needs, define the end-to-end product lifecycle from conceptualization through launch, working closely with engineering teams, UX designers, and cross-functional stakeholders to deliver exceptional customer experiences. The role requires deep collaboration with Kuiper Engineering, eCommerce, User Experience, and Field Service teams to ensure a high-quality product.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
The successful candidate will drive product strategy and technical execution while serving as the voice of the customer throughout the development process.
- Own the development and maintenance of product vision and feature requirements documents that clearly articulate customer value propositions and technical requirements for Kuiper Networking Performance Management.
- Work closely with UX designers and engineering teams to specify user experiences, operational flows, and documentation that meet customer needs while ensuring technical feasibility.
- Define and track key performance indicators (KPIs) for each feature, translating customer requirements into detailed user stories and acceptance criteria.
- Lead the feature roadmap development process by gathering requirements from diverse stakeholders including customers, regional teams, business development teams, and solutions architects.
- Drive cross-functional alignment with adjacent product teams to ensure seamless integration between NPM and other Kuiper products.
- Manage security, legal, and privacy reviews for all features, ensuring compliance with relevant regulations and company policies.
- Guide the development of UX mockups and technical documentation while providing ongoing support to engineering teams throughout the development lifecycle.
- Develop and deliver clear, compelling customer messaging and presentation materials for both end-customers and distributors.
- Lead customer and distributor interactions through various channels to effectively communicate feature capabilities and roadmap plans.
- Demonstrate strong analytical skills in assessing development costs, timelines, and technical trade-offs while maintaining focus on customer value.
