Job Description
The Intake Coordinator I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Intake Coordinator I supports the general psychiatry, specialty psychiatry, therapy services, neuropsychology testing, and other services offered in the department.
Responsibilities:
- Role functions very similarly to a call center line: answering live calls, clinical intakes on patients, answering questions, triaging patients.
- Ensures all relevant and necessary clinical documentation is received and available to the clinician prior to the scheduled appointment.
- Assists with insurance eligibility verification.
- Documents and tracks referrals.
- Places outgoing calls to patients interested in care to fill providers schedules.
- Ability to problem solve and manage patient frustration.
- May perform other duties as assigned.
Qualifications
Required:
- Bachelor's degree in psychology or related area of study OR 4+ years of relevant experience in a healthcare setting.
- 0-2 years of experience in mental health administration or indirect patient care.
Preferred:
- Basic knowledge of community mental health resources and/or referral sources.
- Understanding of the health system and electronic medical records system.
- Detail oriented and flexible with change.
Schedule:
M-F 8:00am - 5:00pm
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
