The role of the Packaging Design team is to create packaging that surprises and delights Amazon’s customers
The primary role of the Packaging Design Manager is to lead the packaging design function to develop and support the scale of fiber-based packaging platforms (designs) that meet or exceed our customers’ expectations for the products that they buy yet works flawlessly through the supply chain delivering the lowest total cost and highest level of sustainability. To deliver packaging that delights our customers, the Packaging Design Manager will ensure the team has deep knowledge of paperboard material properties, converting processes, fulfillment processes, supply chain demands, customer experience and ensure each design passes a rigorous set of quantitative performance test. Through understanding customer concession data and broader customer and supply chain feedback mechanisms, the Packaging Design Manager will ensure our packaging platforms are continuously optimized and fit for use.
The candidate will ensure the core capabilities of the organization are in place and effectively utilized to accelerate Amazon’s drive to be best in class of fiber-based packaging. The individual’s team will work directly with the program managers, automation / machinery development engineers, packaging labs, our customer experience teams and other experts in the field of fiber-based packaging. Co-located with our designers and scientist for materials, machinery and automation design this role will work to ensure that Amazon’s packaging is best in class through co-creation and optimization. As part of the Mechatronics and Sustainable packaging team, this role is vital to ensuring future investments in automation are created with optimized packaging as a central and core tenet.
Key job responsibilities
- Provide leadership of the Packaging Design Team consisting of package designers, industrial designers, converting subject matter expert, lab technicians and data analyst
- Ensure the team develops, refines and provides evergreen stewardship of the company’s packaging platforms that are deployed across the global network
- Oversee the development of detailed specifications of our packaging platforms to be used by Amazon’s sourcing teams and our supplier
- Participate in stage gate reviews and topical development meetings as part of MSP global engineering leadership team
- Review and support the creation of white papers on packaging designs, performance, use cases and optionality that will be used in monthly business reviews or project report- out’s
- Participate / lead topical meetings to ensure the developments set the benchmark for customer experience, supply chain performance and sustainability.
- Travel to participate in customer experience reviews, supply chain audits, direct and third-party labs and to vendors.
About the team
Aligning mechatronics and packaging into one organization, (Mechatronics and Sustainable Packaging, MSP) enables Amazon to develop, deploy and scale automated solutions across the Amazon Fulfillment Network, especially from Pick to SLAM for the Automated Robotics Sortable (ARS) network. This group works backwards from deep customer insights to deliver solutions that seamlessly integrate into brownfield and greenfield deployments with safety as a top priority. In addition, Sustainable Packaging solutions are a thread that impacts and connects all parts of the Amazon Stores supply chain and customer experience. They take ownership for the entire packaging experience including selling partner design, first/middle/last mile and total customer experience. They eliminate waste and packaging wherever possible. Where Amazon added packaging is required, they are transitioning from single-use plastics to curbside recyclable paper-based materials.
