The hiring range for this role is:
105,232.10 - 162,156.28
This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonusincentivepay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
This role provides white-glove, concierge-level technical support to senior leadership, ensuring seamless digital experiences that minimize disruption and maximize productivity. This role blends deep technical expertise with a proactive, service-oriented approach, anticipating the unique needs and preferences of executives. With exceptional communication skills and a commitment to discretion and professionalism, this position builds trust and delivers personalized, high-impact support that enables senior leaders to stay focused on strategic priorities.Primary Point of Contact:
- Serve as the single, accountable liaison for all executive technology needs, ensuring both proactive and reactive support.
20%
Comprehensive Tech Support:
- Deliver high-touch, detail-oriented support across hardware, software, AV systems, meeting rooms, and network connectivity.
20%
Responsive Service Delivery:
- Provide timely onsite, remote, and on-demand support to executives and their assistants to ensure seamless execution of engagements.
15%
Trusted Advisor:
- Build strong relationships with executives to understand preferences, anticipate needs, and ensure technology is current and fully functional.
15%
Clear Communication:
- Deliver concise, executive-level communication that builds trust and confidence in technology solutions.
15%
Project Leadership:
- Lead and track IT initiatives for executive support, collaborating with internal teams and external partners to meet milestones.
5%
Continuous Improvement:
- Maintain a growth mindset to enhance technical skills, understand executive workflows, and collaborate effectively with peers.
5%
On-Call Availability:
- Provide dependable, high-priority support during critical times for senior leadership.
5%
Job Overview:
This role provides white-glove, concierge-level technical support to senior leadership, ensuring seamless digital experiences that minimize disruption and maximize productivity. This role blends deep technical expertise with a proactive, service-oriented approach, anticipating the unique needs and preferences of executives. With exceptional communication skills and a commitment to discretion and professionalism, this position builds trust and delivers personalized, high-impact support that enables senior leaders to stay focused on strategic priorities.
Essential Functions
- Primary Point of Contact:
- Serve as the single, accountable liaison for all executive technology needs, ensuring both proactive and reactive support.
- Comprehensive Tech Support:
- Deliver high-touch, detail-oriented support across hardware, software, AV systems, meeting rooms, and network connectivity.
- Responsive Service Delivery:
- Provide timely onsite, remote, and on-demand support to executives and their assistants to ensure seamless execution of engagements.
- Trusted Advisor:
- Build strong relationships with executives to understand preferences, anticipate needs, and ensure technology is current and fully functional.
- Clear Communication:
- Deliver concise, executive-level communication that builds trust and confidence in technology solutions.
- Project Leadership:
- Lead and track IT initiatives for executive support, collaborating with internal teams and external partners to meet milestones.
- Continuous Improvement:
- Maintain a growth mindset to enhance technical skills, understand executive workflows, and collaborate effectively with peers.
- On-Call Availability:
- Provide dependable, high-priority support during critical times for senior leadership.
- QualificationsEducation
- Required Bachelor's Degree ; or equivalent experience
- Experience
- 5+ Years IT work experience focused in desktop support Required
- Knowledge Skills and Abilities
- Advanced analytical skills and ability to effectively navigate complex technological situations under pressure.
Effective team-oriented interpersonal and executive-level communication skills.
Excellent written, verbal and listening communications skills
Ability to communicate effectively with management at all levels of the organization.
Effectively provides work leadership to others.
Expert knowledge of Microsoft Windows 10/11, Proofpoint, Microsoft 365, Microsoft Active Directory and SharePoint.
Thorough understanding of technical concepts required for specialized field and ability to use that knowledge, creativity and company practices and priorities to develop solutions to complex problems.
Well-versed in complex meeting room technology platforms including Jabra, Cisco, Crestron, and integration with in-room audio and video solutions using Microsoft Teams and Zoom.
Broad range of experience with mobile devices and tablets including but not limited to iPad, iPhone, and Android operating systems.
Extra Posting information:
Experience as a team lead or member on project teams in a cross functional environment. (Preferred)
Understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems. (Preferred)
Demonstrated experience within a customer focused environment (Preferred)
Basic knowledge of MacOS and troubleshooting. (Preferred)
