As a Salesforce Administrator in the Communications and Corporate Responsibility (CCRR) Ops & Tech organization, you will work in a fast-paced technical team solving complex problems with significant greenfield opportunities. Each new team member has the opportunity to shape the way the team operates. Our team works across several core initiatives, ranging from helping internal customers better access and understand the impact of Amazon's communications efforts across the globe, to managing Amazon's largest public-facing information platform.
We are looking for an administrator who wants to join a team managing and optimizing Salesforce applications that support editorial workflows and content delivery. You should be a seasoned Salesforce administrator with experience configuring/maintaining systems at meaningful scale, and be comfortable owning end-to-end deliverables. This is a role where initiatives frequently move quickly from limited customer interaction to immediate, significant usage.
You'll be a leading voice in our team for system configuration, user management, and process optimization. You'll be actively encouraged to experiment, improve, invent, and innovate on behalf of our customers. An ideal candidate will operate at all levels, diving deep into system details while providing strategic inputs for our products. A typical day will range from configuring workflows and automation to participating in product feedback sessions with directors and vice presidents.
The ideal candidate is passionate about new opportunities and has a strong track record of successfully implementing and maintaining new features/processes. Creating reliable, scalable, and high-performance solutions requires exceptional technical expertise, a sound understanding of the fundamentals of Salesforce, and practical experience building scalable configurations. This person thrives on delivering high-quality solutions in a hyper-growth environment.
Key job responsibilities
• Manage a Salesforce.com CRM application with 2000+ users.
• Responsible for maintaining the functional areas of data management, standard and custom objects, process automation, Lightning technologies, and dashboards and reporting.
• Support a global user base by serving as lead resolver for tickets opened by users covering a wide range of topics including access issues, enhancement requests, and bug resolution with a focus on user efficiency and solving root causes.
• Complete core administrative tasks including report building, managing user permissions, auditing access issues, and investigating customer issues.
• Collaborate with other Salesforce administrators and developers to resolve technical challenges and think strategically about the application of various Salesforce technologies.
• Drive and increase customer adoption and ensure satisfaction by delivering solutions that emphasize a simple and intuitive customer experience.
A day in the life
You are managing the tools that act as the backbone of a global, highly influential, and impactful organization. The systems you maintain enable the Communications & Corporate Responsibility team to operate, helping employees do everything from publishing company stories that reach millions of customers to storing sensitive information that needs to be easily and quickly accessed at the right moments
About the team
The team you're joining is highly technical and ambitious, and sits in an org that's broadly non-technical. This means you have unique opportunities to look around corners on behalf of customers, implement solutions rapidly, and learn about Amazonian functions that aren't common in other parts of the company.
