JOB SUMMARY:
The Workplace Support Manager is responsible for delivering comprehensive technology support for the Alabama Power Headquarters and other critical sites across the Southern Company footprint, enabling employees to effectively use their tools and systems. This role oversees a team of Analysts, Technicians, and Contractors to ensure the reliability, stability, security, and performance of technology infrastructure within assigned facilities. Support includes both reactive services—resolving incidents and service disruptions—and proactive efforts such as system monitoring, preventive maintenance, and continuous improvement initiatives. The position also requires 24x7 operational support for critical business functions, while providing project management, consulting, and end-user education to help customers leverage technology strategically to meet business objectives.
JOB REQUIREMENTS:
• A B.S. degree in Computer Science, Computer Engineering, Business, or equivalent experience is required.
• Strong understanding of business operations and how they are supported by technology tools, services, and the broader Technology Organization. Must be able to articulate how technology delivers value to business functions.
• Extensive knowledge of technology disciplines, particularly in end-user technologies and networking, with awareness of current industry products, techniques, and trends.
• A results-driven mindset with a strong focus on service quality and enhancing the technology experience for business partners. Must be willing to challenge the status quo to improve outcomes and service delivery.
• Proficiency in budgeting and fiscal management, including cost estimation, planning for ongoing technology initiatives, and managing both capital and operating budgets.
• Demonstrated ability to achieve business results through collaboration and influence.
• Proven change leadership skills, with the ability to drive cultural and behavioral shifts that improve technology adoption and effectiveness across the organization.
• Strong analytical, problem-solving, planning, and project management capabilities.
• Exceptional organizational skills and attention to detail, both personally and in team oversight.
• Ability to manage multiple priorities across diverse stakeholders.
• Strong interpersonal skills with a history of building effective relationships with customers, peers, and internal/external partners.
• Demonstrated ability to lead and manage teams, including performance management and building a results-oriented culture.
• Commitment to recognizing and developing direct reports through coaching, mentoring, and growth opportunities that support both personal development and business success.
• The ability to coach and develop direct reports to effectively utilize and maximize technology tools and solutions—including automation, artificial intelligence (AI), and other emerging technologies—to meet their own needs and those of business partners. Must foster a culture of innovation and continuous improvement by encouraging the adoption of solutions that simplify workflows, enhance productivity, and improve the overall technology experience.
• Excellent written and verbal communication skills.
• Critical and independent thinking with the ability to conceive and present innovative solutions.
• Flexibility to adapt under pressure, manage changing priorities, and operate with minimal supervision.
• Self-motivated and proactive, consistently removing obstacles to ensure team and project success.
MAJOR JOB RESPONSIBILITIES:
The Workplace Support Manager functions as the primary point of contact between the Technology organization and internal customers across various Southern Company facilities. This role is responsible for cultivating and managing relationships within the assigned geographic area to ensure that technology services effectively support employees in their daily tasks and help business units achieve their strategic goals. The manager must remain attuned to local business developments and adapt the team’s efforts to meet evolving needs, ensuring timely, cost-effective, and efficient delivery of results. This requires ongoing evaluation of demand and dynamic reprioritization of work in response to changing business conditions.
Responsibilities include collecting, analyzing, and interpreting data to identify trends, patterns, and insights that will inform business strategies and optimize operational performance. The candidate will collaborate with cross-functional teams to integrate data-driven approaches into project planning and execution, ensuring alignment with organizational goals.
In addition to operational oversight, the Workplace Support Manager provides strategic direction to the team, guiding their response to key business initiatives that rely on technology. The manager holds responsibility for the delivery and support of end-user technology solutions and maintains a deep understanding of the tools and services provided to internal customers. Occasionally, this role involves representing the Technology Organization in senior leadership meetings and external forums, serving as a conduit for communication between business units and other Technology teams. It is essential that the manager communicates effectively with peers and advocates for the needs of the business partners they support.
The manager also plays a central role in coordinating statewide initiatives, ensuring consistency by sharing best practices and acting as the primary point of contact and accountability. As the face of the Technology Organization to business units, the Workplace Support team is tasked with proactively informing partners about upcoming technology changes and, in many cases, facilitating or coordinating their implementation to minimize disruption.
Leadership responsibilities include attracting, developing, and retaining a diverse team of Analyst and technical staff. The manager oversees hiring, performance management, terminations, and provides daily guidance, feedback, and coaching. Workforce planning and succession development are also key aspects of the role, ensuring organizational resilience and readiness.
Additionally, the Workplace Support Manager serves as the Technology Organization Storm Support Coordinator for APC - Power Delivery. In this capacity, the manager secures technology resources—including analysts and telecommunications technicians—for storm restoration efforts. They ensure that field crews have the necessary connectivity and technology equipment at staging sites, the Mobile Command Centers, and storm trailers. This includes restoring communications critical to operators to review and provide power restoration to the electrical grid.
Finally, the manager oversees support for 24/7 critical departments and sites, ensuring continuous technology availability and redundancy. The support team is responsible for resolving issues and service requests promptly to maintain uninterrupted operations in areas that rely heavily on technology for power generation and distribution
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 14433
Job Category: Information Technology
Job Schedule: Full time
Company: Southern Company Services
