Position Summary
The Access Control Specialist serves as the first point of contact for employees, visitors, and contractors entering company facilities. This position ensures a positive guest experience while maintaining a secure environment through effective access control procedures, professional communication, and adherence to company security protocols.
Essential Duties and Responsibilities
• Greet and assist all guests, employees, and vendors in a courteous and professional manner.
• Verify identification and authorization for facility access in accordance with established security policies.
• Issue and manage visitor and contractor badges, ensuring accurate logging and recordkeeping.
• Coordinate with security officers, reception, and facilities personnel to ensure efficient visitor flow.
• Provide information, directions, and assistance to guests and employees as needed.
• Handle incoming calls and inquiries related to visitor scheduling or access permissions.
• Support the onboarding process for new employees by facilitating ID badge issuance and access provisioning.
• Prepare daily logs, visitor reports, and incident documentation as required.
• Participate in regular security and customer service training programs.
Qualifications
• Education: High school diploma or GED required; some college coursework preferred.
• Experience: 1–3 years of experience in customer service, front desk, or security/access control roles.
Skills and Abilities:
• Strong interpersonal and communication skills.
• Ability to maintain professionalism and composure in stressful situations.
• Familiarity with access control and visitor management systems preferred.
• Proficient in Microsoft Office and basic computer applications.
• Must demonstrate integrity, reliability, and attention to detail.
Behavioral Attributes:
Models all aspects of Our Values. Understands broad implications of decisions and work activities, determines steps needed to achieve goals, exhibits a high degree of initiative and personal responsibility. Detailed, positive motivator, dependable, flexible, customer focused, team player, intelligent risk-taker, and results oriented.
About Southern Company
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 15382
Job Category: Security
Job Schedule: Full time
Company: Southern Company Services
