JOB SUMMARY
This position will be responsible for answering telephone calls in the Gas Transportation Call Center and responding to emails from suppliers and commercial/industrial customers concerning gas transportation issues. This position must be able to address the needs, concerns, and issues impacting our customers in a professional and efficient manner. Inquiries received will concern contract submittals, customer billing, gas nominations, tariff questions, service starts and stops, etc. This position will also assist with testing functions for various projects on an as needed basis.
JOB DUTIES & RESPONSIBILITIES
- Effectively respond to gas transportation related inquiries from suppliers and commercial/industrial customers concerning gas transportation issues.
- Responsible for the administration of Gas Exchange (a web-based application for customer/supplier information and services), including contracts, enrollments, answering questions, monthly billing and collections.
- Responsible for making outbound calls as needed for Gas Transportation accounts.
- Track and report daily, weekly, and monthly call center statistics (number of calls received, calls handled, calls abandoned, average talk time, service level, etc.).
- Assist with various data requests and analysis as needed.
- Assist with TO projects as needed.
- Cross train and back up other responsibilities within the department.
- Work with customers (internal and external) regarding billing issue resolution in a professional and respectful manner.
Required Skills:
- CC&B Experience
- A thorough understanding of billing functions and systems to assist with issue resolution.
- Ability to effectively multitask and move from projects to answering phone calls as call volume fluctuates.
- Ability to run reports and analyze data.
- Possess excellent customer service skills to create a positive experience for the customer and/or supplier.
- The ability to articulate polices that are in place to address past due bills, contract issues, and tariff requirements.
- Strong verbal and written communication skills.
- Excel – Intermediate Proficiency.
Education:
- BA/BS Degree or equivalent work experience is preferred; high school diploma
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 15962
Job Category: Accounting & Auditing
Job Schedule: Full time
Company: Nicor Gas
Pay Range: $49,581.00 - $77,913.00 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.
