This position is open to candidates located in PA, OH, or NY. Applicants must reside in one of these states at the time of hire.
The Partnership Consultant is accountable for customer relationships and outcomes, ensuring proactive pre and post-sales engagement, data-driven implementation success, and advocacy that drives renewals, referrals, and expansions. Acting as the primary point of contact for assigned accounts, this role collaborates with district leaders, site-based teams, and internal stakeholders to deliver measurable literacy outcomes and success. The Partnerships Consultant ensures seamless alignment with Reading Horizons' mission and customer goals by combining pre-sales support, implementation excellence, and post-sales advocacy.
Essential Functions
Account Ownership & Territory Strategy
- Serve as the account owner for assigned accounts, accountable for customer health, retention, and growth.
- Collaborate with Account Executives to co-develop comprehensive account plans addressing customer needs, risk mitigation, and expansion opportunities.
- Actively track account performance metrics, aligning efforts with territory goals and organizational priorities.
- Stay informed about relevant state legislation, funding opportunities, and RFPs to position Reading Horizons as an indispensable literacy solution.
Proactive Pre-Sales Support
- Partner with Account Executives to develop and execute pre-sales engagement plans tailored to customer-specific challenges and objectives.
- Act as an implementation expert, delivering pre-sale presentations that demonstrate the practical application of Reading Horizons solutions.
- Build relationships with decision-makers outside the current customer base and contribute to the sales pipeline.
- Provide strategic follow-up during the sales cycle, including answering customer questions, offering resources, and aligning product solutions with district goals.
Post-Sales Implementation Accountability
- Lead the creation of data-driven implementation plans, defining measurable goals and milestones with district and site-based leaders.
- Offer professional learning sessions and scalable coaching strategies to ensure program adoption and success.
- Conduct periodic implementation reviews using customer data to identify gaps and recommend adjustments for optimal outcomes.
- Build trust with district and school leaders by providing consistent, high-quality support throughout the customer journey.
Customer Advocacy & Long-Term Engagement
- Cultivate relationships with key stakeholders to foster advocacy, loyalty, and upsell opportunities.
- Gather and analyze customer feedback to continuously improve professional learning and engagement strategies.
- Collaborate with internal teams, including Account Executives and other departments, namely Product and Marketing to ensure alignment and execution of customer goals.
- Develop and maintain tailored implementation plans that position Reading Horizons as a trusted long-term partner.
Measurable Outcomes (EOS Metrics)
- Opportunities Advanced: Track the number of strategic interactions that drive pipeline opportunities. (weekly)
- Customer Health: Maintain a target percentage of accounts rated "green" for on-track implementation. (monthly)
- Software Retention: Achieve renewal and expansion goals within the assigned territory. (monthly)
- Customer Advocacy: Convert key accounts into advocates through testimonials, referrals, and case studies. (monthly)
- Implementation Milestones: Ensure a target percentage of customers achieve agreed-upon milestones on time. (weekly)
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