Job Title: Data Scientist
Company: Georgia Power
Organization: Strategic Support
JOB SUMMARY:
We are seeking applicants who demonstrate a combination is soft skills and technical skills. Client relationships, collaboration, communication, and effort to learn the business are essential to success. From technical perspective, we are looking for applicants who have experience with machine learning, advanced analytics, coding, cloud and on-premise environments, and a variety of data sources.
This role focuses on supporting various departments across Customer Services, Customer Solutions, Business Development, Corporate Communications, and others. Data Scientist performs advanced and descriptive analytics that lead to better customer experience, increased operational efficiencies, and improved business profitability. This role is responsible for discovering business insights using statistics, machine learning, and visualization techniques.
Apply today and take the next step in your career with Data Science!
JOB REQUIREMENTS:
- A bachelor’s degree in Data Science, Data Analytics, Statistics, Computer Science, Engineering or a related field is required
- A master’s degree in Data Science, Data Analytics, Statistics, Computer Science, Engineering or a related field is preferred
- 4+ years of hands-on experience with data and analytics; with progressively increased level of responsibility
- Experience querying data from various data sources
- Proficient with one or more programming languages used for analytics, preferably Python and SQL
- Experience with Databricks is desired, but not required
- Working knowledge of predictive modeling techniques, such as linear regression, decision trees, clustering, neutral networks, etc. and experience using these methods to address real-world business challenges
- Strong interest in AI and aptitude to learn how to develop AI solutions for Customer Experience organization
- Experience developing dashboards in Power BI or a comparable visualization platform
- Written communication skills and experience summarizing key insights in concise emails, executive summaries, and presentations
- Verbal communication skills and experience effectively presenting analytics insights in practical terms to non-technical business audience
- Experience managing and prioritizing multiple projects simultaneously
- Ability to effectively collaborate in highly cross-functional work environment, engage diverse stakeholders, ask questions to understand client needs, and partner with colleagues across different teams
- Behaviors rooted in our corporate values: Safety First, Intentional Inclusion, Act with Integrity, Superior Performance
MAJOR JOB RESPONSIBILITIES:
- Build relationships with internal clients to understand their goals, processes, and challenges
- Promptly respond to requests from internal clients, understand their business questions, and perform analytics to meet their business needs
- Fulfil high volume of ad-hoc analytics requests
- Proactively suggest advanced analytics solutions to clients
- Write programs to pull data from various data sources
- Identify, gather, and prepare data for your projects
- Analyze structured (quantitative) and unstructured (text, voice recordings) data
- Develop and deploy machine learning models
- Create dashboards that automatically pull data from various data sources
- Summarize key insights from your analytics projects and provide conclusions and recommendations
- Produce analytics to enhance customer experience, improve energy affordability, and support sustainable growth
- Quantify effect of various programs and initiatives on customer energy usage, call volume, payment behaviors
- Provide insights on how our customers interact with our company across various channels in effort to improve customer service performance, optimize channels and programs
- Enable personalization and communications based on customer data
- Provide analytics to increase enrollment in energy efficiency, renewables, electric transportation, and other programs.
- Develop analytics to help grow unregulated net income
- Provide analytics to optimize operations that deliver regulated and unregulated solutions to customers
- Establish external and internal relationships to share best practices in data science, stay abreast of industry trends and emerging technologies
- Continuously learn new data sources, new platforms, and new methods.
- Demonstrate curiosity and creativity in the rapidly evolving world of data and AI.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 16244
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power
