Amazon's Global Real Estate and Facilities (GREF) team seeks a Program Manager to lead corporate wayfinding and signage deployment across Amazon's global office portfolio. This strategic role combines programme leadership with tactical execution, overseeing large-scale signage implementation projects that ensure consistent brand expression, regulatory compliance, and exceptional employee experience across diverse geographies.
The successful candidate will develop three-year strategic roadmaps, establish performance metrics and KPIs, and drive continuous improvement initiatives based on customer insights. Key responsibilities include building a deployment strategy and managing existing team in coordinating national and regional signage vendors, managing project budgets and timelines, reviewing design approvals, and ensuring quality standards throughout installation. This role will drive innovation and make Amazon's corporate signage deployment more frugal, faster and of better quality while maintaining transparent relationships with cross-functional stakeholders and regional teams.
The ideal candidate brings deep experience in program management at global scale deployment, with proven ability to build and lead teams in fast-paced environments. Strong project management capabilities, vendor coordination expertise, and the ability to influence without authority are essential. This position requires approximately 15% global travel and offers the opportunity to shape workplace standards across Amazon's expanding corporate footprint while fostering scalable, employee-centric signage solutions.
Key job responsibilities
Strategic Programme Leadership
- Develop one year (1YP) & three-year plan (3YP) as strategic roadmaps and annual plans aligned with GREF's corporate wayfinding objectives.
- Establish performance metrics, KPIs, and SLAs for signage deployment programmes
- Drive continuous improvement initiatives based on customer insights and industry best practices
Project Execution & Delivery
- Oversee end-to-end execution of large-scale signage implementation across global corporate offices
- Manage project budgets, timelines, forecasts, and change orders for multiple concurrent deployments
- Coordinate national and regional signage vendors, fabricators, installers, and contractors
Quality & Compliance Management
- Review shop drawings, samples, mock-ups, and installation specifications with a view of making deployment faster.
- Ensure consistent brand expression, materials, and finishes across all corporate locations
- Maintain compliance with building codes, safety standards, and regulatory requirements
Stakeholder Collaboration
- Partner with cross-functional teams including workplace design, construction, standards & guidelines and regional facilities
- Influence without authority to align diverse stakeholders on program objectives
- Provide proactive communication and timely updates to senior leadership
Team Development
- Build and mentor high-performing teams in fast-paced, entrepreneurial environments
- Foster transparent relationships with regional teams globally
- Deploy pilots and iterate rapidly based on feedback to reduce layers and improve speed
A day in the life
Your morning begins reviewing project dashboards across the global portfolio, prioritizing installations requiring immediate attention. You join a video call with regional teams in Singapore and London, aligning on brand standards for upcoming office expansions. Mid-morning, you review shop drawings from three vendors, providing feedback on wayfinding clarity and write strategy docs. After lunch, you walk a newly completed Seattle office, inspecting signage quality and documenting lessons learned. You then facilitate a working session with workplace design partners, integrating signage requirements into Q3 renovation plans. Late afternoon brings budget reviews and forecast updates for your portfolio of 40+ active projects.You close the day mentoring a junior program manager on stakeholder influence techniques, then draft a strategic brief proposing pilot technology for digital wayfinding integration—balancing innovation with Amazon's frugality principles.
