Great products don't just scale — they innovate to meet the broadest possible range of customer needs. On the Books Product Inclusion team, you'll drive that innovation across reading, shopping, and publishing experiences.
The ideal candidate thrives when solving ambiguous problems, thinks big about new opportunities while understanding technical constraints, and influences effectively with cross-functional colleagues around the world up to a VP level. We're looking for a teammate with a track record of learning how societal biases affect different communities and applying those learnings to build better products.
Key job responsibilities
- Use high judgment to bring domain expertise about disrupting societal biases to business decisions, in order to help us delight the broadest possible range of customers
- Understand customer needs using cross-functional methodologies, including innovating new approaches to uncover insights
- Conduct and synthesize customer research to generate actionable insights that inform product strategy and roadmaps
- Partner with cross-functional teams across Books to understand and solve ambiguous challenges at the intersection of business priorities and customer inclusion
- Build compelling business cases using qualitative and quantitative insights to secure resources and drive prioritization of customer inclusion opportunities
- Develop solutions that ensure products and services powered by Gen AI work well for customers with a range of life experiences
- Use Gen AI to scale Customer Obsession excellence through integration in everyday tools
- Develop new metrics and measurement approaches that go beyond the average customer experience
A day in the life
This Senior Product Manager will partner with product, science, technical, research, and design teams across Books, working with different parts of the business over time to identify and solve the most important customer inclusion challenges. While you'll partner deeply with the teams that own specific products and services, your success will be measured on your own goals and deliverables that you drive to completion independently—creating solutions, not just identifying problems.
