Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
We are seeking an System Development Manager to lead critical infrastructure and platform services that enable our organization to scale and innovate. This role owns and manages ServiceNow, Hex, infrastructure (both bare metal and cloud services), and digital signage systems.
Key job responsibilities
Execute
- Define resourcing and roles required to meet the team's one-to-three-year objectives for ServiceNow, Hex, infrastructure, and digital signage platforms
- Balance immediate operational needs against long-term goals and vision for infrastructure services
- Establish mechanisms to evaluate scope and priority across projects, identifying where to reduce scope on one project to meet more critical deliverables on others
- Drive cost efficiencies and critical issue handling across all owned platforms
- Proactively mitigate risks before they become roadblocks
- Create scalable long-term mechanisms for process improvement
- Own results — positive or negative — and establish mechanisms that audit customer experience, quality, and operational performance
Ambiguity & Strategic Thinking
- Manage a team where problems, opportunities, and strategies may not be fully defined
- Make short-term vs. long-term decisions independently, defining clear goals and objectives
- Design the right team structure, mechanisms, and strategy to meet long-term business goals
- Distinguish between one-way and two-way door decisions, enabling your team to make two-way door decisions
Communication
- Foster a psychologically safe culture where team members contribute independent of their level
- Communicate clearly and concisely in verbal and written formats (narratives, MBR/QBR, PR/FAQ, OP1/OP2)
- Present decisions to leaders up to two tiers above your level
- Influence and negotiate effectively using data-driven arguments while remaining open to others' needs and points of view
Scope and Influence
- Influence team priorities and business strategy
- Partner with employees to define mission, vision, tenets, and goals for the team
- Lead through teaching others — educating employees on the larger picture, long-term perspective, and context behind business and technology choices
- Manage a team of individual contributors and potentially other managers
Team and People Management
- Identify, communicate, and document performance changes needed in a timely fashion
- Plan for long-term organization sustainability and growth
- Provide accurate, timely, and consistent feedback on performance
- Proactively offer and facilitate career growth and development conversations
- Lead recruitment efforts by attracting and hiring bar-raising talent
- Create mechanisms to build a diverse team
- Lead with empathy and foster healthy, sustainable work/life harmony
- Set the standard for onboarding new team members
Process Improvement
- Remove bottlenecks and create best practices for process improvements and operational excellence
- Develop closed-loop mechanisms to quickly identify when projects are at risk and act decisively to get them back on track
- Establish and regularly review business, performance, and operational metrics
- Create new workflows, processes, or practices to improve scale of delivery
Technical Scope
- ServiceNow: Own and manage the ServiceNow platform, including configuration, customization, integrations, and operational excellence
- Hex: Manage Hex platform for inventory management and service
- Infrastructure: Lead both bare metal and cloud infrastructure services, including architecture decisions, capacity planning, cost optimization, and operational reliability
- Digital Signage: Own digital signage systems, content management, and operational support
