The Training & Workforce Development Manager will design, build, and scale the technician training program that prepares installation teams for field deployment across conveyor, sortation, and robotic material handling systems.
This role owns the full training lifecycle: program design, content development, training center operations, technician certification. The right candidate brings hands-on technical knowledge of MHE systems (conveyors, sorters, drives, motors, PLC-controlled equipment) and can translate that knowledge into structured training curricula, skills matrices, and certification standards. This is not a role that manages training from a distance. It requires someone who understands torque specifications, belt tensioning, motor alignment, electrical termination, and conveyor installation sequences well enough to evaluate whether training content is technically accurate and field-ready.
This role will stand up three training center(s) and build pre-certification requirements that ensure qualified technicians deploy to job sites.
Key job responsibilities
- Design and build the technician training program for MHE installation, covering mechanical, electrical, and controls disciplines
- Coordinate the buildout and operations of training centers
- Develop and manage the technician certification program and skills matrix, ensuring all technicians are validated against defined competency standards prior to field deployment
- Procure and stage training equipment and dedicated conveyor/equipment assets that replicate real installation conditions for hands-on pre-certification training
- Create and maintain training content in Amazon's Learn tool, including equipment-specific modules for conveyor, sortation, and robotic material handling systems.
- Track training completion and certification status across all personnel, providing deployment readiness data to program leadership
- Build and manage the new hire onboarding process, integrating safety training requirements into the technician pipeline
- Coordinate with RME on post-transition handoff.
- Scale training operations to support growth of the installation team.
- Review and validate technical accuracy of all training content, ensuring alignment with OEM documentation, engineering drawings, and installation job plan standards
- Partner with the hiring pipeline and labor planning teams to align training center capacity with workforce ramp schedules
