As a Supply Chain Manager in the Amazon Transportation Services Less Than Truckload (LTL) and Field Transportation Execution (FTE) team, this role leverages Area Manager, Operations Manager, Site Leader, and Regional Director partnerships across North American Sort Center (NASC) regions to standardize dispatch operations, improve processes, and reduce transportation cost. Supply Chain Managers III leverage corporate and operations stakeholder relationships to solve the operational and financial opportunities across the full North American Sort Center outbound transportation network — including Linehaul (LH), which encompasses Sort Center-to-Sort Center, Sort Center-to-Amazon Last Mile, and other final mile business units, as well as the USPS Destination Delivery Unit (DDU) program. FTE is positioned to strategically operate with autonomy to solve complex problems and simplify processes using innovation to improve safety, reduce cost, and streamline service across all outbound arcs. On average, a FTE SCM oversees 5 to 10 sites and directly influences the speed and accuracy of outbound transportation execution across multiple arcs.
Specifically, FTE Supply Chain Managers monitor site-level performance and actively engage with site and regional stakeholders to drive improvement across a variety of metrics, with a core focus on maximizing container and truck fill rate, reducing wasted trailer space, and coordinating with operational and program partners to identify and reduce non-controllable defects at the site level. Additionally, a FTE Supply Chain Manager is expected to mentor and work closely with peers and stakeholder representatives across a range of operational and program teams to drive continuous improvement and deliver against regional fill rate and cost goals.
Key job responsibilities
- Use of Excel/SQL/other technology is helpful to determining root cause of issues facing our team
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Flexibility to travel between 25%-50%
- Be on site at a NASC building
A day in the life
Every day, FTE Supply Chain Managers tackle a dynamic mix of operational challenges alongside site leaders, operations teams, planning partners, and technology stakeholders — all in service of moving customer packages faster and at lower cost. You may start your morning reviewing fill rate trends and identifying underperforming lanes, then shift into direct engagement with a site operations team to troubleshoot a dispatch issue or coach on outbound execution. As a subject matter expert in outbound transportation, you are often the person on the dock helping sort centers solve the complex, time-sensitive problems that directly impact Amazon's delivery network.
About the team
FTE team members are embedded throughout the United States across North American Sort Centers, aligned to regional operational structures to provide dedicated support to their sites. FTE SCMs work closely with sort center leadership and outbound transportation partners across Linehaul and DDU programs. Members often operate as the sole ATS Fill Rate representative at their site, bringing specialized transportation expertise directly to the floor and traveling across the network as needed to solve complex outbound challenges.
