Join Amazon's New Seller Recruitment (NSR) team as a Sales Operations Manager and serve as the strategic thought partner and operational lead for Account Growth Representatives (AGRs). With a primary focus on post-launch seller growth operations, you will own the AGR strategy and serve as a key contributor to the all-up Sales Operations roadmap — building scalable systems, driving automation, and partnering directly with AGR leadership to solve the most pressing challenges in seller growth across our US third-party (3P) business. This role is for a senior operator who earns trust through deep expertise, thrives in ambiguity, and creates outsized impact by enabling others to succeed.
Key job responsibilities
- Shape the Sales Operations Strategy: Serve as a leader and key contributor to the all-up Sales Ops roadmap, owning the AGR workstream end-to-end and driving decisions that have lasting impact across NSR's seller journey.
- Own AGR Strategy: Define and drive the AGR Sales Operations strategy, owning the AGR prioritization framework and ensuring the AGR team has the tools, data, and processes needed to drive seller success and growth.
- Serve as Strategic Thought Partner to AGR Leadership: Embed as the primary Sales Operations partner for Account Growth Representatives, translating rep-level challenges into scalable solutions and enabling AGRs to focus on highest-value seller interactions.
- Drive ARR-to-AGR Automation and Handoff Operations: Own the end-to-end ARR-to-AGR handoff process — including automation design, operational governance, and continuous improvement — ensuring seamless seller transitions from pre-launch to post-launch support.
- Build Scalable Systems and Automation: Identify opportunities to automate manual operations, reduce tactical work through technology, and build self-service mechanisms that reduce the operational burden on Sales Ops and frontline sales teams.
- Lead Cross-Functional Initiatives: Own complex, multi-stakeholder programs end-to-end across Finance, Product, Tech, and Strategy and Operations — managing timelines and removing organizational obstacles to execution.
- Deliver Executive-Level Insights: Synthesize data from across the post-launch seller journey to surface trends, risks, and strategic opportunities. Create executive communications — including flashes, Quarterly Business Reviews (QBRs), and annual operating planning narratives — for senior leadership.
- Establish Operational Best Practices: Design and implement reporting mechanisms, process improvements, and efficiency frameworks that raise the bar for how the AGR team operates, scaling learnings across NSR.
A day in the life
As the Sales Operations Manager for NSR's Account Growth team, no two days look the same. You might start your morning reviewing post-launch seller metrics and partnering with an Account Growth Representative (AGR) Lead to work through a complex account escalation, then shift into a working session to advance the AGR prioritization framework. Later, you'll connect with the tech team to review progress on Account Recruitment Representative (ARR)-to-AGR handoff automation before joining a cross-functional working group with Salesforce Customer Relationship Management (CRM) partners to align NSR's growth-side requirements. You'll close out the day synthesizing insights from the post-launch seller journey into an executive flash for senior leadership, ensuring they have the visibility needed to make informed decisions about resource allocation and strategy. Throughout, you are a senior leader on the Sales Ops team — deeply embedded in the AGR motion, defining the operational approach, and ensuring sellers get the support they need to grow.
About the team
Sales Operations is the operational engine behind NSR's recruit, launch, and grow mission — owning opportunity creation, CRM data integrity, ARR-to-AGR handoffs, and pipeline hygiene across a 350+ person sales organization supporting $1.9B in Gross Merchandise Sales (GMS). Our team spans three functional areas — pre-launch seller support (ARR), post-launch seller support (AGR), and CRM/pipeline operations — and works closely with a tactical operations team in Costa Rica to ensure execution runs smoothly while our US-based team focuses on the strategic work that creates lasting leverage. We are data-driven, seller-obsessed, and committed to building systems that scale.
