Product Complaint Rate (PCR) programs’ mission is to provide buyers a perfect order experience so that they can shop with confidence on Amazon. We do this by ensuring that buyers receive authentic products in the condition and with the functionality they expect, and by quickly making things right when they don’t. Our vision is to enable well-intentioned sellers to deliver high-quality products without business interruption while preventing bad actors from selling on Amazon.
Our ideal candidate possesses strong business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. Success in this position relies on excellent judgment to plan and execute deliverables, working independently to gather data and derive insights, prepare roadmaps, and align stakeholders.
The candidate will be responsible for a wide range of duties related to deploying enhanced detection models and root cause attribution infrastructure to reduce uncategorized customer complaints, establishing clear accountability across seller, fulfillment, and PDP touchpoints, driving cross-channel accountability, and implementing a unified remediation strategy that combines seller-facing dashboards, expanded partnerships, enhanced automation, and re-stumble prevention mechanisms.
