This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations.
Key job responsibilities
• Documents current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.
• Designs future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.
• Maintains up-to-date standard operating procedures (SOPs) and process documentation.
• Leads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.
• Identifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed.
• Pilots new process designs, measures outcomes, and scales successful changes across the network.
• Proactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability.
• Aligns stakeholders on process changes, communicating impacts and timelines clearly.
• Influences field operations, compliance, recruiting, and program stakeholder teams without direct authority.
• Travels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements.
• Manages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs).
• Owns short-term and flexible staffing option, including seasonal workforce programs, program design and contract management.
• Handles requisition creation, approvals, and monitoring for seasonal and permanent WFS Field Associates.
• Serves as primary system administrator for WFS Field Scheduling, maintaining system integrity, configuration, user access and technical functionality.
