The AWS Kumo Event Management team is looking for an experienced engineering leader to grow a rapidly expanding applications development team with the charter to build software at the core of AWS by empowering the engineers, representatives, and leaders who assist customers at all levels to provide unparalleled service and insight. When AWS services go down, our team provides the tooling that enables the response. Our number one goal is to enable relevant, accurate, and timely communication to AWS customers when they need it most. As the manager of this team, you will own execution towards that goal, delivering applications incrementally for your customers by obsessing over their needs so that they can focus on their obsession for AWS customers.
You would be joining as we begin transforming AWS's Large Scale Event handling for our customers. You will lead a growing team of engineers, hiring, mentoring, and coaching them as you scale the organization. You will be responsible for delivering technology solutions that scale at the rapidly growing pace of the AWS customer and partner community, and you will help shape the technical vision and quickly iterate on tooling used by technology leaders across the company to drive AWS's customer-impacting event handling processes.
To accomplish these goals, you will partner closely with product managers, engineers, and customers to ensure your team is delivering interfaces that make it easy to do complex tasks without dumbing them down. If applying your leadership skills at scale, and working in a dynamic and delivery-focused environment interests you, this is the perfect role.
Key job responsibilities
- Lead, hire, develop, and retain a team of engineers building event-management tooling used across AWS during customer-impacting events.
- Own the team's roadmap, working backwards from customer needs to define priorities and shape long-term technical strategy.
- Set the bar for engineering excellence — coding standards, architectural review, CI/CD, automation, and operational readiness — and coach engineers to meet it.
- Drive operational excellence for a 24x7 service through automation, metrics, and continuous process improvement.
- Lead root cause analysis for service issues and metric anomalies, and ensure learnings flow back into the architecture.
- Partner with product managers, sibling engineering teams, and customer-facing leaders across AWS to deliver interfaces that handle complex event-response workflows without sacrificing usability.
- Identify and manage technical and operational risks, communicating clearly with stakeholders across the organization.
- Track team progress and customer impact using clear metrics and SLAs.
