About This Role
Are you a dynamic operations leader ready to make an impact in one of California's fastest-growing cities? Join Amazon Logistics in Fresno, CA — the heart of the San Joaquin Valley — where you'll lead a high-performing Delivery Station (DS) and shape the future of last-mile delivery. As a Sr. Station Leader, you will own all budgetary, people development, and operations objectives for your station. You'll manage and inspire a team of Operations, Area, and Shift Managers, coaching and mentoring them to consistently exceed performance objectives while building positive employee relations and cultivating the next generation of leadership talent within the DS.
Key job responsibilities
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
- Problem-solves for closing gaps between performance and goals
- Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Presents operational metrics regularly to the senior leadership team
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Cultivates strong culture and engagement throughout all levels of the delivery station team
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
Fun Facts About Fresno, CA 🌳
• Named after nature — "Fresno" is the Spanish word for "ash tree," inspired by the abundant ash trees early explorers found along the San Joaquin River
• Gateway to adventure — Fresno is just ~60 miles from Yosemite National Park, ~60 miles from Kings Canyon National Park, and ~75 miles from Sequoia National Park — perfect for weekend getaways
• Raisin capital of the world — Fresno is home to the world's largest raisin production, thanks to the rich agricultural heritage of the Central Valley
• Birthplace of the credit card — In 1958, Bank of America launched the BankAmericard (now Visa) in Fresno, making it the birthplace of the modern credit card
• Where popping was born — The iconic dance style known as "popping" originated in Fresno in the 1970s
• California's 5th largest city — With a population of over 542,000, Fresno is the most populous inland city in California and sits near the geographic center of the state
• Sunshine galore — Fresno averages about 81% of possible sunshine year-round, totaling roughly 3,550 hours of sun annually
• Rich cultural diversity — Fresno is the third-largest majority-Hispanic city in the United States, offering a blend of cultures, cuisines, and celebrations
