The Opportunity: We're looking for a Risk Manager who'll help manage portfolio metrics and performance in the WW Business-Credit-Account lending portfolio. This is a high-impact role where you'll contribute to managing a best-in-class credit program from the ground up — working backwards from customer needs, analyzing portfolio performance data, and partnering with cross-functional teams to deliver results. This role sits at the intersection of product management, data analytics, and portfolio strategy — ideal for someone who thinks like a product manager, analyzes like a data scientist, and wants to develop deep expertise in financial services at Amazon scale.
What Makes This Role Different: This isn't traditional risk management — it's growth-oriented analytical work with real business impact. You'll:
- Drive Impact: Support credit strategy for international marketplaces across the customer lifecycle, directly contributing to how fast we scale our lending business
- Innovate with AI/ML: Partner with Science teams to define model inputs, analyze feature performance, and help build next-generation automated credit decisioning
- Build Partnerships: Work closely with Product, Tech, Science, and Business teams to drive execution and deliver results
- Think Big: Identify improvement opportunities, support experiments, and contribute to payment experiences that delight customers
- Own Your Metrics: Monitor and report on portfolio performance, surface insights, and recommend actions to senior leadership
Key job responsibilities
Analytical Execution & Portfolio Monitoring:
- Monitor portfolio health metrics, track performance against targets, and escalate emerging issues proactively
- Conduct deep-dive analyses to identify trends, root causes, and opportunities for portfolio optimization
- Support strategic initiatives from concept to launch by analyzing data, building business cases, and tracking outcomes
- Partner with Product teams to evaluate feature performance, inform policy decisions, and improve customer experiences
Cross-Functional Collaboration:
- Build working relationships with Product, Engineering, Science, and Account Receivables teams to execute on shared goals
- Coordinate across teams to drive execution on initiatives, manage dependencies, and communicate progress
- Support loss mitigation and recovery processes in partnership with collections teams through data analysis and process improvement
- Contribute to alignment across stakeholders by preparing materials, surfacing insights, and recommending solutions
Data-Driven Problem Solving:
- Leverage SQL and analytical tools to identify opportunities for portfolio optimization and customer experience improvements
- Design and execute analyses that test hypotheses and inform product and operational decisions
- Build and maintain reporting mechanisms to monitor portfolio performance and enable rapid response to changing conditions
- Support underwriting operations on complex decisions by providing data-driven analysis and recommendations
AI-Enabled Portfolio Management:
- Actively use the Portfolio Manager AI Agent to conduct analysis, generate insights, and draft communications
- Contribute to the knowledge base and analytical tools that power AI-enabled workflows
- Identify opportunities to automate repetitive tasks and improve efficiency through AI augmentation
- Partner with Science and Engineering teams to test agent capabilities and provide feedback for improvement
- Champion AI-enabled tools within daily workflows, sharing best practices with the team
Operational Excellence:
- Execute and improve SOPs and operational processes that enable efficient scaling
- Identify opportunities for continuous improvement and operational efficiency gains
- Support automation initiatives that improve customer experience while reducing operational burden
About the team
Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital, and payment acceptance solutions to Amazon Business customers, sellers, and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued, and easy to use from anywhere in any way.
