Amazon Global Logistics is transforming international trade by making cross-border shipping frictionless for sellers and customers worldwide. As a Senior UX Designer on the Global Logistics Experience (GLX) team, you'll own the end-to-end user experience for tools that enable sellers to ship globally with confidence—directly fueling Amazon's flywheel by expanding international selection, attracting more customers, and accelerating growth. You'll operate at the intersection of complex logistics systems, data-rich interfaces, and diverse user needs spanning sellers, operators, and customers across 200+ countries. This is a high-impact role where your design decisions shape how millions interact with global commerce.
Key job responsibilities
- Own end-to-end user experience strategy for Amazon Global Logistics cross-border shipping tools, delivering design solutions that reduce seller friction and accelerate international trade adoption across 200+ countries.
- Drive user research programs—including interviews, usability testing, and analytics—to define user personas, journey maps, and design strategies that inform multi-quarter product roadmaps.
- Lead cross-functional design partnerships with product managers, engineers, and business leaders, presenting design rationale to Director+ stakeholders and aligning teams on experience vision from concept through launch.
- Establish and scale design systems, interaction patterns, and accessibility standards that ensure consistency across seller-facing, operator-facing, and customer-facing logistics platforms.
- Define and execute usability validation frameworks, synthesizing findings into strategic recommendations that shape product priorities and measurably improve task completion and user satisfaction.
A day in the life
Your morning starts reviewing research insights and shipping-tool analytics to identify where sellers struggle with cross-border workflows. You'll sketch solutions in Figma, then present design direction to your product and engineering partners in a working session. After lunch, you facilitate a design critique with the GLX team, pressure-testing interaction patterns for scalability. Later, you run a remote usability session with a seller in Europe, capturing real-time feedback. You close the day synthesizing findings into a one-pager that shapes next sprint priorities—balancing hands-on craft with strategic influence across Amazon's global logistics ecosystem.
About the team
You'll join the Global Logistics Experience (GLX) team—a centralized UX group delivering product design, system design, and content strategy across Amazon's Global Logistics and Transportation Technology Systems. We tackle complex challenges spanning seller shipping tools, internal operations platforms, and transportation networks serving millions worldwide. Our team partners directly with product managers, SDMs, and TPMs to build integrated, scalable solutions that drive cohesion across Seller Experience, Customer Experience, and Operator Experience. We value rigorous validation, design simplicity, and operational efficiency—and we're establishing the global standard for user experience in supply chain management.
