Amazon is committed to building a sustainable business for our employees, customers and communities. From leading The Climate Pledge to our goal of Net Zero Carbon by 2040, Amazon has consistently driven industry change. Deploying a fleet of 100,000 electric delivery vehicles is one major way we're making a difference.
The Technical Program Manager role will play a key part in sustaining the electrical infrastructure powering our EV fleet — ensuring equipment reliability, driving continuous quality improvement, and building the programs that keep our charging network operating at peak performance throughout its lifecycle.
The Technical Program Manager will be responsible for owning our supplier quality workstream across our electrical infrastructure equipment portfolio, with a primary focus on sustaining deployed products across the network. This includes building tools to intake issues across the equipment's full lifecycle (from commissioning through steady-state operations), resolving those issues, completing pareto exercises on recurring problems, and developing solutions across the supplier base for systemic improvement. The TPM will own the reverse logistics strategy for the network — defining how failed or defective equipment is returned, repaired, refurbished, or replaced to minimize site downtime and optimize total cost of ownership. This includes developing sparing strategies, managing RMA workflows with suppliers, and ensuring service-level commitments for equipment turnaround. The TPM will develop this strategy, evaluate trade-offs, and drive broad alignment with key stakeholders including Operations, Reliability & Maintenance Engineering, and supplier partners.
We seek a strong leader who can set priorities, communicate clearly, and consistently deliver results across diverse cross-functional teams in a sustaining engineering environment.
Key job responsibilities
- Develop, implement, and maintain the supplier quality roadmap for electrical infrastructure equipment, with emphasis on sustaining product health across the installed base.
- Own the end-to-end reverse logistics strategy for the network — including RMA processes, depot repair programs, warranty recovery, and equipment disposition decisions.
- Develop network spare strategies and inventory positioning to support electrical power distribution products powering 100K EVs, minimizing mean time to repair at site level.
- Monitor and report on supplier performance quality metrics and field failure trends. Lead supplier quality issue resolution in partnership with engineering, operations, and reliability teams.
- Verify Amazon quality standards are met at suppliers through in-person and remote audits, with focus on both new production and refurbished/repaired units re-entering the network.
- Define and roll out incoming inspection and first article inspection plans for new and returned/repaired equipment.
- Develop and support suppliers with quality improvement initiatives, corrective action programs, and Key Performance Indicators (KPIs). Provide a closed-loop feedback mechanism from field failures to suppliers and internal design teams.
- Drive root cause analysis rigor and time-to-resolution improvements on sustaining quality issues across the portfolio.
- Work on concurrent projects, sometimes in multiple geographical regions.
A day in the life
Your day will be dynamic and impactful, focused on keeping our deployed electrical infrastructure running reliably. You'll analyze field failure data to identify systemic trends, drive corrective actions with suppliers, refine reverse logistics workflows to get spare equipment to sites faster, and collaborate with cross-functional teams to improve the long-term health of our charging network. You'll balance reactive issue resolution with proactive quality improvement — building the programs that reduce repeat failures and drive down time-to-resolution across the network.
About the team
We are building and sustaining the largest and most advanced EV Fleet charging network in the world!
