Job Summary
The Customer Communications Specialist is responsible for shaping how we connect with customers and employees through clear, compelling storytelling within an assigned geographic service area. This role will deliver meaningful, high-impact communications to share Mississippi Power’s story through exceptional writing skills and strong project management discipline.
As part of the Corporate Communications team, this position will play a critical part in translating business priorities into engaging narratives that build trust, strengthen our brand and drive positive customer sentiment. The work will involve partnering across the organization to develop and execute integrated communications that highlight system improvements, operational excellence and our commitment to the communities we serve across the designated geography.
Job Qualifications
Education:
- Undergraduate degree in public relations, marketing, communications or related field is preferred
Experience:
- At least 3 years of experience in corporate communications, public affairs, advertising, integrated communications, journalism or a related field
Required experience:
- Exceptional writing and editing skills, with the ability to adapt tone and style for different audiences and channels
- Demonstrated experience in project management and cross-functional collaboration
- Ability to quickly synthesize information and produce high-quality content under tight deadlines
- Strong organizational skills, attention to detail and a commitment to delivering high-impact work
Preferred experience:
- Regulated, public utility industry business experience
- Supporting or participating in crisis or high-pressure communications environments
- Community relationships in the assigned geography
- A portfolio of professional writing samples with a brief context of audience, objective and impact
Major Job Responsibilities
- Develop and execute integrated communication strategies and processes that support infrastructure projects, community initiatives and key business priorities
- Create and deliver clear, audience-focused content across multiple channels, including digital, print, email, web, and customer outreach materials
- Partner closely with project managers and cross-functional teams to translate complex project information into concise, customer-friendly communications
- Build strong relationships with internal stakeholders, including Power Delivery, Real Estate, and Engineering, to align messaging and ensure accuracy
- Lead and support customer engagement efforts, including public meetings and targeted outreach initiatives
- Manage communications workflows, including content development, review, approval, and stakeholder coordination
- Prepare and deliver presentations and updates tailored to internal and external audiences
- Monitor and report on customer sentiment and feedback, using insights to refine communication strategies and improve outcomes
- Serve as a point of escalation for customer inquiries, ensuring timely, thoughtful resolution
- Lead recurring project update meetings with internal partners to track progress and maintain alignment
- Support storm and emergency communications, including activation in the Storm Center and availability for off-hours response as needed
- Contribute to broader Corporate Communications initiatives, campaigns and events
Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. For over 100 years, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state’s first electric public transportation bus in operation and with Forrest County Agriculture High School on the state’s first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country’s largest Domino’s franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power’s mission is to provide world-class value to our customers and communities every day.
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 19372
Job Category: Communications & External Affairs
Job Schedule: Full time
Company: Mississippi Power
