Amazon is seeking an exceptionally bright, multitasking and self-motivated individual to support executive leaders in Global Outsourcing which is part of the Amazon Customer Service (CS) organization. This exciting role requires superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to juggle multiple critical requests. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important, as is a good sense of humor. The candidate will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture.
Key job responsibilities
This role requires the ability to think strategically, plan ahead, delegate responsibilities appropriately, and manage time effectively.
- Manage multiple complex calendars and scheduling requirements with accuracy and attention to detail
- Track and drive completion of key deliverables; follow up on pending action items to ensure timely progress
- Maintain and update team organizational charts
- Coordinate group logistics, including space planning and team moves
- Arrange and manage domestic and international travel
- Support planning and execution of team events and offsites
- Foster a positive team culture and contribute to an enjoyable, collaborative work environment
- Partner with other Executive Assistants across the Customer Service organization and broader company to ensure seamless support and alignment
About the team
The Global Outsourcing team are the primary interface between Amazon and outsourcing partners who support Customer Service. They are responsible for the day-to-day performance management of partner operations, ensuring delivery against supply, quality, and customer experience targets. They own the operational rhythm (WBRs, escalation tracking, site visits) and drive continuous improvement through data-driven insights, partner coaching, and structured escalation processes.
