Amazon is seeking a Senior Program Manager, Field Support to drive Fleet Readiness and field execution for Last Mile fleet operations in North America. In this critical role, you will own programs that ensure our delivery vehicles are well-maintained, highly utilized, and available to meet customer delivery commitments across the network. This includes designing scalable mechanisms for maintenance adoption, vendor performance management, fleet availability & utilization, and cost.
We are seeking a highly analytical program manager who combines strategic thinking with a keen eye for operational details to deliver tangible results. You will be responsible for designing, launching, and governing programs in a rapidly evolving environment — building mechanisms where none existed before. You will Dive Deep to understand the business and own the overlap between adjacent organizations, data signals, and field execution. You will Insist on the Highest Standards and ensure our metrics measure what matters and enable leaders to understand our progress. You thrive in ambiguity, are comfortable working cross-functionally to understand both the big picture and the details, and can move fluidly between strategic design and hands-on operational problem-solving. The ideal candidate must be able to influence leadership, communicate ideas effectively (verbally and in writing), and build consensus among groups with competing priorities.
You will partner closely with internal fleet stakeholders, vendor operations, Delivery Service Partners (DSPs), field operations teams, and technology partners to bridge the gap between program design and field reality. Please note that given the nature of this role, travel within North America is required, ~25-30% of the time.
Key job responsibilities
On site field support for multiple delivery stations in the Northeast, working closely with stakeholder groups on program implementation and vehicle operational readiness rate
Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and Corporate program teams to drive adherence to business goals and initiatives
Collect and analyze data in order to drive performance improvements with central programs
Lead without authority in order to translate data reporting opportunities into feasible and scalable actions
Conduct DSP roundtables to identify opportunities for vehicle maintenance and uptime
Develop actions plans to address root causes and assist with implementing the changes
Create reporting to identify root causes of low performance
Conduct site visits to identify improvements for maintenance and repairs of our fleet
Monitor key fleet metrics, define and implement initiatives to drive program and process improvements
Leverage data analysis to systematically drive change
Communicate across teams and to leadership to ensure alignment of goals, tasks for the overall success of the program
Role can be based anywhere in the Northeastern United States
