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How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).
If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
Prime Air is seeking a Sr. Product Manager Tech to develop our customer service experience. This includes working with customer service back-end teams to develop tooling for our representatives, and AI tooling for self-service customer solutions. The role is responsible for developing technology to analyze Prime Air customer-contacts to surface issues to product and development teams, and drive solutions themselves. This role requires the ability to identify opportunities within the noise of customer contact data, and influence technical organizations to address issues. You will have the opportunity to have a significant impact on our future customers and business as we scale.
Successful candidates will have a strong sense of customer obsession, dive deep, ownership, and a demonstrated track record of driving cross-functional projects. You should be comfortable with a degree of ambiguity and innovating in a new industry on behalf of our customers. It will be critical to work backward from the customer, establish mechanisms to collect data and/or anecdotes, and define direction to optimize the shopping funnel. For this role, you will work closely with engineering, product management, UX design, legal and finance. You will be required to work through trade-offs and prioritization conversations with tech stakeholders to drive the right long-term strategic vision for the program and customers.
Key job responsibilities
- Launch net-new shopping experiences for drone delivery customers
- Establish mechanisms to better understand our customers, what’s working well, and pain-points within the CX.
- Own the roadmap strategy/definition based on customer insights and prioritize features/enhancements based on customer and business impact.
- Work cross-functionally with internal stakeholders and key external partner teams to drive buy-in and influence roadmaps.
- Work with the Regulatory, Legal and Public Policy teams to make key customizations to meet requirements from international governing bodies.
- Identify opportunities to scale initiatives and/or drive optimizations across our future international launches
