The WW Speed Customer Experience organization is looking for a passionate and experienced Quality Assurance Manager (QAM) to lead our Quality Engineering organization responsible for delivering world-class customer experiences focused on Same Day Delivery experiences across the retail shopping journey
As the QA Manager, you will own the quality strategy for the QA team and build an automation-first organization that enables teams to move fast without compromising customer trust. You will lead a team of SDET's and Quality Engineers responsible for functional testing, designing scalable automation frameworks, integrating quality into the software development lifecycle, and driving engineering excellence through continuous innovation.
You will partner closely with Software Development Managers, Product Managers, TPMs, UX, and partner organizations to ensure quality is built into every stage of development—from design reviews through production monitoring. You will establish quality mechanisms, define engineering best practices, and use data to continuously improve product quality, release velocity, and operational excellence.
This leader is expected to think long-term, simplify complex testing challenges, and build reusable quality platforms that scale across multiple products and marketplaces.
Key job responsibilities
1) Lead and develop a high-performing Quality Engineering organization supporting multiple software development teams.
2) Define and execute the long-term Quality Engineering strategy for customer-facing experiences.
Build an automation-first engineering culture, driving high automation coverage across UI, API, integration, regression, and end-to-end test suites.
3) Own the design and evolution of scalable test automation frameworks and infrastructure that improve developer productivity and release confidence.
4) Partner with development teams to embed quality into the software development lifecycle through shift-left testing and continuous integration.
5) Establish quality goals, operational metrics, dashboards, and mechanisms to measure product health and drive continuous improvement.
6) Drive root cause analysis for customer-impacting issues and implement systemic improvements that eliminate recurring defects.
7) Improve release quality while enabling faster software delivery through automation, risk-based testing, and operational excellence.
Influence technical design discussions to improve system testability, reliability, and maintainability.
8) Hire, mentor, and grow Quality Engineers while fostering a culture of ownership, innovation, and engineering excellence.
