Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.
As part of the Global Enterprise Services (GES), the Customer Delivery Engineer (CDE) for Amazon Leo serves as the primary technical authority and trusted advisor for customers integrating Leo services. This role bridges the gap between customer needs and Amazon Leo's technical capabilities driving successful implementation, managing integration activities, and ensuring long-term customer success. The CDE is expected to deliver architectural guidance to customers, lead implementation and configuration activities through hands-on engagement, and provide support to business development and internal teams.
This is a hands-on technical role that requires an advanced systems engineering background, with design/architecture skills and experience with operations of networks. CDEs belong to a global organization of experts that help customers realize their desired business outcomes when utilizing Leo. CDEs provide assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise Amazon Leo adoption. CDEs deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. As a CDE, you will work closely with customers to design, implement, and manage Leo solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success throughout their connectivity journey, providing technical expertise and best practices across the project lifecycle. You'll collaborate closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to Leo.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure Leo solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery across diverse technologies in networking, cloud, backoffice and hardware integration
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
A CDE will work alongside Customer Delivery Managers (CDMs) and Technical Program Managers (TPMs) with internal and customer technical staff to create custom connectivity solutions to meet corporate customer requirements, often integrating Leo capabilities with associated networking, AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept, design, test, installation, operation, maintenance and operation. The CDE will support Product teams translating customer requirements into technical trade-off analysis, requirements feedback and technical specifications. A CDE will identify areas to invent, refine, improve, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.
About the team
As member of Global Enterprise Services (GES) Service Delivery team, you will be joining a team that serves as the technical execution engine behind all B2B customers enrolled, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES-SD team implement services globally for all of the customers in coordination with other internal and external-facing roles such as Technical Program Managers (TPMs), Customer Care agents, Customer Success Managers (CSMs), Technical Account Managers (TAMs), Network Engineering, Product Management, Business Development (BD), and Solutions Architects (SAs).
