Have you ever thought about what it takes to be called the #1 most trusted company for Customers? What would you do to create a trusted marketplace where millions of customers can make great purchase decisions and where the world's most recognized Brands are successfully listing and selling their products?
The Catalog Integrity team ensures all data entering Amazon's catalog comes from authorized sources and complies with our listing policies. We build trust with brands by protecting their catalogs while enhancing customer trust through preventing catalog abuse. We're seeking a people leader who moves fast, thinks big, holds a high bar for team performance, and can balance robust protection with seamless seller experience.
As a Manager, Risk Management, you will lead a team of Risk Managers responsible for detecting, investigating, and mitigating catalog abuse and authorization risks across Amazon's global marketplace. This is a role for a leader who combines strong people management instincts with intellectual curiosity about complex risk systems—including ML-based detection models, AI-driven tooling, and large-scale data analysis. You will define the risk strategy for your team, set measurable objectives, drive accountability, and develop your people while partnering cross-functionally with Engineering, Science, Product, Legal, and Brand Registry teams to deliver results that protect customers and sellers at scale.
Key job responsibilities
You will lead a team of Risk Managers responsible for detecting, investigating, and mitigating catalog abuse and authorization risks across Amazon's global marketplace. You define the risk strategy for your program area, set measurable objectives, and drive your team to deliver results with urgency and accountability. You conduct comprehensive deep dives into complex abuse patterns using large-scale datasets, write compelling narratives for Director and VP audiences, and manage executive escalations with speed and clarity. You partner cross-functionally with Engineering, Science, Product, Legal, and Brand Registry to implement and monitor program controls, balancing robust catalog protection with seamless seller experience. You develop sufficient technical understanding of ML detection models and AI-driven tools to guide your team and ask the right questions of science partners. You coach and develop your people, manage performance with rigor, and build a team that delivers independently. You own program communication, drive crisp decisions, and continuously improve processes to reduce risk at scale.
A day in the life
You start by reviewing risk metrics and escalation queues, ensuring your team responds with urgency. You coach RMs through complex investigations, review narrative drafts, and hold 1:1s focused on delivery and development. You join cross-functional sessions with Science and Engineering to evaluate ML model performance, asking probing questions about trade-offs impacting sellers. You finalize a 6-pager for a VP review, then close the day identifying process improvements and unblocking stalled initiatives.
About the team
The Catalog Integrity team plays a pivotal role in maintaining trust in Amazon's global marketplace. We protect millions of customers and brands worldwide by ensuring product authenticity and catalog accuracy. Our team designs and implements innovative solutions using technology, ML models, and data analytics to prevent abuse and maintain catalog quality. We operate in a fast-paced environment where creative problem-solving meets technical expertise. As a team that directly impacts customer trust and brand protection, we foster a collaborative culture that encourages innovation, accountability, and entrepreneurial thinking.
