DESCRIPTION
Lighting Consultant
This is a Level 4 or 5 Exempt Position
JOB SUMMARY:
The Lighting Consultant position resides within the Lighting Sales & Smart Services Business Unit at Georgia Power and serves as a key contributor to sales growth, customer engagement, and service excellence. This role is responsible for managing the regulated lighting market, supporting unregulated lighting sales, cultivating profitable sales leads, and delivering world-class customer service to residential, small commercial, and municipal customers.
Regular duties include managing customer relationships, securing contracts, estimating project costs, and coordinating the successful execution of lighting projects, including installations, repairs, relocations, and removals.
JOB REQUIREMENTS:
- Bachelor’s degree preferred
- Electric utility experience preferred
- Customer service experience preferred
- Experience working with outdoor lighting preferred
- Working knowledge of distribution mapping software and role-related customer software is preferred (i.e.: JETS, GIS, CSS/C2M OSC, DistView, LAMP, OSC)
- Knowledge of outdoor lighting design, products, rates, and engineering
- Excellent communication skills
- Detail-oriented with strong organizational skills
- Excellent computer skills
- Ability to learn and apply knowledge quickly
- Ability to coordinate multiple projects and ensure customer satisfaction
MAJOR JOB RESPONSIBILITIES:
- Responding to customer inquiries related to sales, billing, relocations, and removals
- Meet with customers and determine lighting needs
- Estimate costs, order materials, and bill the customer using the Job Estimating and Tracking System (JETS)
- Stake jobs for accurate installation of material and create installation package for the installation coordinator
- Interact with our distribution mapping system to create construction prints and as-built drawings that will be added to the distribution base maps
- Access the Customer Service System (CSS/C2M, OSC) to obtain customer lighting account information, enter case notes and repair orders, and update customer information
- Maintain a personal vehicle and travel throughout the assigned territory daily
- Travel overnight as required
BEHAVIORAL ATTRIBUTES:
- Self-starter with the ability to work independently and collaboratively in a team environment
- Demonstrates a passion for sales, customer service, and building strong customer relationships
- Models Our Values in all interactions and business decisions
- Practices safety excellence behaviors consistently
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 19835
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power
