About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will working with a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success Grana Restaurant by delivering high standards in guest experience & colleague engagement while in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
- Greet guests in an efficient and friendly manner/explain specials/answer any questions/take orders
- Serve food and beverage per established procedures
- Upsell additional items (appetizers, desserts, beverages) to all guests
- Respond appropriately to guests requests; reporting complaints to manager
- Assist bussers as needed (setting/clearing tables)
- Provide maximum levels of guest service while maintaining Langham Hotel and Forbes standards
- Report duty as scheduled by manager according to operating hours with flexibility
- Attend all training sessions as determined by supervisor
- Complete assigned daily side work
- Additional duties not mentioned above may also be requested by supervisor
Qualifications:
- Must have knowledge of wine, spirits, and food
- Must have related previous experience in similar environment.
- ServSafe and TIPS certifications preferred.
- Use oral communication to perform job and to communicate clearly when speaking with guests
- Stand, reach, grasp, lift, and carry up to 30 pounds
- Make minor decisions requiring limited judgment, e.g. task sequencing, and Make general decisions in the absence of specific directions, e.g. prioritizing workload.
- React well and remain in control when working with high volume under pressure.
- Ability to prioritize tasks in a busy restaurant environment while maintaining service standards
- Must be available to work restaurants hours of operation
- Legally authorized to work in the United States.
Pay rate:
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/
