Project Leo is Amazon's low Earth orbit satellite broadband network. Our mission is to deliver fast, reliable internet
to customers and communities around the world. To support that mission, we are building enterprise platforms
that scale across manufacturing, supply chain, and business operations as the company expands across factories,
product lines, and lines of business.
Export Control: This position requires that the candidate selected be a U.S. Citizen to comply with U.S. government-
imposed requirements related to the nature of the work and/or where it will be performed.
We are seeking a Senior Manager, Business Process Excellence to serve as the connective tissue across Amazon
Leo's manufacturing and finance enterprise application landscape. This role is accountable for end-to-end process
architecture and Design Authority governance spanning the full digital thread, from product engineering through
manufacturing execution, distribution, and financial close.
This is not a functional workstream ownership role. Individual application domains (ERP, PLM, MES, SCP, WMS, and
others) are owned by their respective Enterprise Applications Functional Leaders. This role works collaboratively
across those functional owners to ensure that processes connect seamlessly at organizational boundaries, that
handoffs are well-defined, and that the full value stream operates as a single integrated chain rather than a
collection of isolated functional solution
Key job responsibilities
This role is accountable for:
Design Authority governance: formal decision rights to approve or reject cross-functional solution designs before
application engineering build begins, ensuring clean-core alignment, downstream impact awareness, and end-to-
end coherence
End-to-end process architecture: defining target-state process models, integration specifications, cross-boundary
handoffs, and acceptance criteria across the full digital thread
Cross-functional process standards: establishing how processes connect across organizational boundaries, such as
engineering change flows from PLM through BOM through procurement through production through cost
settlement
Process performance accountability: defining outcome metrics, measuring end-to-end cycle time, and diagnosing
whether breakdowns stem from process design gaps, system gaps, or governance gaps
A day in the life
Process Architecture and Cross-Boundary Design
Define the target-state process architecture for end-to-end value streams spanning: Design-to-Release, Simulate-
to-Validate, Plan-to-Produce, Source-to-Pay, Manufacture-to-Deliver, Inventory-to-Distribute, Record-to-Report,
Asset Lifecycle, and Service and Returns.
Map current-state processes and identify fragmentation, manual workarounds, and cross-functional handoff
failures between domains.
Architect how processes connect at organizational boundaries, specifying where handoffs occur, who owns each
segment, and how process performance is measured across the chain.
Design cross-functional process standards that span multiple teams and systems, such as engineering change flows
from PLM through BOM through procurement through production through cost settlement.
Solve for financial granularity of the cost of manufacturing for each product line, ensuring process design supports
accurate cost capture end-to-end.
Design Authority and Governance
Establish and lead the Design Authority forum: approve or reject cross-functional solution designs before build,
based on clean-core alignment, business value, downstream impact, and validated adoption plans.
Define process ownership, RACI matrices, and governance forums, ensuring each end-to-end process has a single
accountable owner even when it crosses multiple teams and systems.
Ensure process design decisions support ITGC, GRC, auditability, segregation of duties, and finance-safe operational
execution.
Lead process architecture reviews for major initiatives, ensuring new capabilities integrate with existing end-to-end
flows rather than creating isolated point solutions.
Collaborative Process Design with Functional Owners
Partner with ERP domain leaders and functional architects to ensure process designs are implementable within
system capabilities, advocating for process-led design rather than system-led design.
Collaborate with manufacturing execution teams on the integration of MES processes with ERP processes, ensuring
production order lifecycle, confirmations, goods movements, and quality results flow seamlessly between shop
floor and enterprise systems.
Work with quality management functional owners to define process architecture spanning incoming inspection, in-
process inspection, non-conformance management, supplier quality, and corrective action workflows.
Partner with warehouse and fulfillment teams to architect goods receipt, put-away, kitting, storage, picking, and
shipment processes across multiple storage locations and warehouse types.
Collaborate on subcontracting and vendor-managed inventory process design, including component provision,
consignment settlement, vendor reconciliation, and cycle counting.
Scalability and Continuous Improvement
Architect process scalability for new product introduction (NPI), new factory onboarding, and new business line
enablement, ensuring process templates extend without requiring full redesign.
Amazon Leo | Senior Manager, Business Process Excellence
Page 3 of 4
Drive process automation by identifying manual steps that can be eliminated through system configuration,
workflow rules, or robotic process automation.
Drive standard-pattern-first design that maximizes adoption and minimizes technical debt.
Publish process architecture standards, reference models, and reusable process templates that accelerate delivery
across programs and teams.
Organization and Roadmap
Build and lead the organization: PMTs, TPMs, site-embedded Support Engineers, and BIEs operating within a fusion
team model.
Own the multi-year capability roadmap, implementation timelines, sprint prioritization, and release sequencing
across all workstreams.
Establish process performance metrics and KPIs: end-to-end cycle time, first-pass yield, automation rate, process
compliance, and adoption rates.
Communication and Influence
Create PRFAQs, functional design documents, process narratives, and acceptance criteria that define what
engineering builds.
Mentor functional consultants and business analysts on process-first thinking, raising the quality of requirements
and solution design across the organization.
Candidate Profile
The ideal candidate brings deep experience designing cross-functional enterprise processes in manufacturing or
supply chain environments, with strong knowledge of how ERP systems (SAP or Oracle preferred) enable or
constrain process design. Strong candidates think in terms of end-to-end value streams rather than functional
modules and demonstrate strong written communication skills with the ability to influence both operational
leaders and system architects toward process standards that hold at scale.
This role leads through collaboration rather than command, earning trust across functional boundaries by
demonstrating how connected process design serves everyone's outcomes.
Success Metrics
Performance in this role is measured on adoption rates, process efficiency, end-to-end cycle time, first-pass yield,
clean-core compliance, capability delivery velocity, and stakeholder satisfaction with the Design Authority process.
