About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be assisting the Managing Director in managing the entire hotel and to drive excellence in guest experience and the overall success of The Langham Boston, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
- Conduct the sorting of soiled linen, stain treatment, washing/drying, ironing and folding of bed linen, terry and restaurant linen;
- Stack and organize processed laundry to be easily moved to guest floors/storage areas;
- Perform daily preventive waxing and lint cleaning of equipment;
- Maintain all laundry equipment in good working order and inform Laundry Supervisor, Housekeeping Management or Engineering team of any maintenance needs;
- Assist with tracking poundage;
- Monitor and maintain the orderly and clean condition of the Laundry room and ensure security and safety of all hotel property;
- Help identify substandard or damaged items, assist with treatment, and discard with approval of The Laundry Supervisor;
- Report all shortages, damages, and linen availability to The Laundry Supervisor or Housekeeping Management.
- Maintain safe work environment in the Laundry room. Follow all safety guidelines and regulations;
- Perform additional laundry services when necessary;
- Maintain positive relations with fellow Laundry attendants and the rest of Housekeeping team;
- Help conduct linen inventories as coordinated by Housekeeping management;
- Provide service with poise. Greet all colleagues with a smile and according to Langham service standards;
- Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
- Follow all safety and sanitation policies and Connect sustainability procedures.
- Carry out other duties and tasks as assigned by Supervisor/manager.
Qualifications:
- Ability to kneel, bend, stretch, push, pull, twist, turn, and lift as required.
- Ability to lift/move objects up to 50 lbs., up to 100 lbs. with assistance, and push/pull loaded laundry carts.
- Ability to speak, read, and write English to effectively communicate with guests and colleagues, with basic arithmetic skills.
- Ability to perform assigned duties accurately and efficiently, with attention to detail and minimal supervision.
- Working knowledge of hotel/resort housekeeping operations;
- Prior experience at 4-5-star hotel/resort is preferred;
- High school diploma preferred.
- Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
Pay Range:
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/
