Devices & Services Trust, Privacy & Accessibility (TPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ devices and services. TPA offers horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency and reduce privacy risk, while enabling partner teams to innovate with appropriate guardrails for content moderation, privacy, accessibility, and trust.
TPA is seeking a HIPAA Compliance Officer responsible for developing, maintaining, communicating, and assessing adherence to a comprehensive HIPAA compliance program for the Alexa business. The ideal candidate should feel excited and empowered to solve complex problems to protect customer privacy, integrate customer trust into everything we do, hold control owners accountable for enforcement, and assess, record, track, and report program health to senior leaders.
Key job responsibilities
You will work with engineering, product, legal, PR, marketing, and other privacy and security teams across Amazon to:
- Develop and maintain a comprehensive HIPAA compliance program to safeguard users' Protected Health Information (PHI) and health and wellness data
- Serve as the principal privacy subject matter expert responsible for ensuring Alexa's health and wellness customer experiences comply with regulatory requirements and earn and keep customer trust
- Establish and manage privacy requirements and controls for HIPAA compliance and health and wellness customer experiences
- Conduct pre-launch privacy reviews and annual risk assessments for HIPAA compliance and adherence to other health and wellness privacy requirements
- Identify, advise on, and assess adherence to health and wellness-related privacy promises, ensuring that adequate controls are in-place to keep them
- Promote compliance with applicable laws, regulations, and contractual obligations
- Conduct change management to ensure business awareness and implementation of privacy requirements and controls
- Evaluate HIPAA compliance program and offer recommendations for continuous improvement
- Evaluate and escalate compliance issues and develop mitigations to resolve them, including overseeing incident response and reporting
- Create and maintain documentation of compliance activities to meet regulatory and audit requirements
- Develop and administer compliance trainings to relevant employees
- Monitor regulatory developments, industry frameworks and best practices, and business developments and update the HIPAA compliance program in response
- Regularly report to senior leadership on the health and performance of health and wellness privacy requirements implementation
- Contribute to the development of Alexa's overall privacy strategy and vision
A day in the life
This is an inherently cross-functional role where you will work directly with engineers, product managers, policy and compliance specialists, legal, PR, marketing, public policy, and other Amazonians to create a top tier HIPAA compliance and health and wellness program and hold the business accountable for implementing mechanisms to enforce its privacy requirements. You will use your deep health privacy expertise and demonstrate your excellent writing skills and experience driving alignment among diverse stakeholders. You should be comfortable working in a fast-paced, rapidly evolving environment with fast delivery time, rapid iteration, and data-driven decision-making.
About the team
Our TPA team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional enabled to take on increasingly complex tasks as their careers progress.
