Are you energized by guiding customers through complex cloud transformations and turning ambitious visions into measurable business outcomes? As a Senior Engagement Manager within Amazon Web Services (AWS) Professional Services, you will lead the full lifecycle of large-scale technical engagements, orchestrating multiple workstreams across AWS, customer, and partner teams. You will serve as a trusted advisor, helping customers navigate their cloud journeys while ensuring delivery excellence at every stage. This role puts you at the intersection of business strategy and technical execution, where your ability to build relationships, manage risk, and drive alignment will directly shape how organizations realize the value of the cloud.
Key job responsibilities
- Lead comprehensive project planning and execution for large, multi-workstream engagements, defining delivery quality standards and employing frameworks such as Agile, Waterfall, and the AWS Cloud Adoption Framework to drive successful customer outcomes.
- Build and maintain strategic relationships with customer stakeholders, guiding them to clarify business vision, align work plans to strategy, and overcome obstacles through collaborative problem-solving and clear communication.
- Manage engagement scope, financials, and timelines by negotiating conditions of acceptance, identifying risks early, and implementing mitigation strategies that keep programs on track and within contractual boundaries.
- Facilitate cross-functional collaboration among AWS, customer, and partner resources, driving crisp decisions, clearing blockers, and redirecting distressed programs toward positive results.
- Establish and share best practices for delivery quality, engagement security, and operational excellence, while mentoring team members and contributing to organizational capability building.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
